First thing, I was sent email stating Nicole was the driver arriving at my home. It was not her. A young fellow along with another young adolescent arrived thinking he was taking a bed away instead of assembling one. Other than confusion of that he didn't know how to assemble so I had to play the video I received from Ghost Bed showing him. Not a big deal. He put it together. He was very professional & a nice young man. I felt bad for him since I found out he had to come all the way from NY! I assumed he would be coming from King of Prussia since that's where I called. It was a foggy day and poor guy had to drive from NY for this. I would recommend in the future you prepare your schedules better and make sure your drivers know what the job is they're doing.