LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,315 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drivers were a little late for the appointment , but over all it was a good experience. They kept me updated on any delays, and did a great job taking all the items quickly!”

Helpful Report

Posted 6 years ago

“It was fine. They were a little unprofessional, but got the job done.”

Helpful Report

Posted 6 years ago

“They were professional and were quick in moving my furniture”

Helpful Report

Posted 6 years ago

“Service was good and on time, however, I called the office to request a refund for the disassembly of the treadmill and never got a call back. The pick up guys were happy that I did this and told me to let the office know. Not happy with the nonresponce from the office.”

Helpful Report

Posted 6 years ago

Good Afternoon George! I am happy to hear we were on time and able to remove your treadmill to your satisfaction. I apologize for the issue with the disassembly and I can assure you it has already been refunded as requested. Please let me know if we can be of further assistance! Chris Getz Director of Operations - LoadUp

Posted 6 years ago

“They came and did there job! The only thing I didn’t care for was the guy that came was packing a gun in his waist band which was Visible. I’m all for self protection but he could have covered it better when there are kids around! Very disrespectful in my opinion.”

Helpful Report

Posted 6 years ago

Thank you for your 4 star review! We do our best to meet our commitments and treat our clients with the respect they deserve. I appreciate you letting us know about the firearm situation and we will be addressing it ASAP. Thanks again for your business and we look forward to earning your business in the future.

Posted 6 years ago

“They went to wrong address but overall good.”

Helpful Report

Posted 6 years ago

Thank you for your 4 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. My apologies for the address situation and thank you for lettings us know so we can improve our services. Thanks again and we look forward to working with you in the future.

Posted 6 years ago

“Polite and quick”

Helpful Report

Posted 6 years ago

Thank you for your 5 star 4eview! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.

Posted 6 years ago

“Effective, but with some issues. The contractor was late. We inquired 30 mins past the show-up window, and contractor came within another 30 mins. He said “it is on me...I forgot”.”

Helpful Report

Posted 6 years ago

“Came on time after a confirmation email, reminder call the night before and another the day of pickup. Loaded up my old mattress and even carried in my new one. Done in a flash.”

Helpful Report

Posted 6 years ago

“Thank you”

Helpful Report

Posted 6 years ago

“Came on time and did a good job removing item”

Helpful Report

Posted 6 years ago

“The guys showed up in within the window of time given. Need to improve the payment system to accept credit cards from out of state, since I was not in Atlanta. Problems accepting my card online and over the phone.”

Helpful Report

Posted 6 years ago

“Simple interface to sign up, efficient communication with them including obtaining a COI for my building. They were a little late and there was no tracking of the driver, but they were very nice, very quick once they got there and careful as they moved things.”

Helpful Report

Posted 6 years ago

“The representatives called before they arrived and showed up on time. They did a good job and removed the bed without any problems.”

Helpful Report

Posted 6 years ago

“Driver kept me updated on their arrival time. They were supposed to come 8am-noon. Arrived around 1pm - but they had communicated and apologized to me several times throughout the morning. They were efficient and friendly.”

Helpful Report

Posted 6 years ago

Thank you for your 4 star review! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. I am glad to hear we hit the mark! Thanks again and we look forward to working with you in the future.

Posted 6 years ago

“The company was good and professionally. They removed my equipment timely and did not damage any property. However, I was not provided a phone call when they were en route as I was told they would.”

Helpful Report

Posted 6 years ago

“Guys did a great job but weren't very careful getting the old furniture out. They ended up dinging some of the other furniture in the room as they moved it out of the door.”

Helpful Report

Posted 6 years ago

“Very professionally done.”

Helpful Report

Posted 6 years ago

It was our pleasure, Jannetta! We hope you will think of us again in the future and that you will let your friends and neighbors know about our service as well! Thanks for choosing LoadUp!

Posted 6 years ago

“good service”

Helpful Report

Posted 6 years ago

Thank you, Gautam! We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“They arrived on time and were very polite.”

Helpful Report

Posted 6 years ago

Quick and easy service with a smile is always our goal! We hope to have the opportunity to help you again in the future and that you will let your friends and neighbors know about us too. Thanks for choosing LoadUp!

Posted 6 years ago

LoadUp is rated 4.6 based on 6,315 reviews