Vincent was very nice and competent. I give him 5 stars. As for the company, they didn't tell him what the job was. He was expecting to assemble and install my bed whereas it was only a simple repair. He was not experienced with the equipment but when I explained what the problem was he traced out the wires and quickly found the problem. The original crew did not completely insert the plug for the bottom motor. Vincent examined the situation and firmly installed the plug and everything is working correctly. Thank you Vincent. I'll never buy a large piece of furniture on the Internet again. Avocado you may have a really nice bed but your customer service sucks. And Load Up, I suspect you didn't get the proper information from Avocado so I give you good for accomplishing the task without proper instruction.