LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 4,617 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,617 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible! Don’t use them. Will charge you and no one will pick up.”

Helpful Report

Posted 6 months ago

“Never showed up, text not answered, worst experience ever”

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Posted 6 months ago

“Worst experience, I would never use them again. They gave us an 8 AM to 12 window called at 12 said they’d be there at one at one no one showed up we kept calling the driver never answered we called the company the company tried calling the driver no answer and by 230 we left. We wasted almost our whole day waiting for them and they never showed up and now they don’t wanna give us our money back and it wasn’t even her fault. Never never never never use them..”

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Posted 6 months ago

“Never showed- dishonest. Use a different company!”

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Posted 6 months ago

“Locally, the service with Mario was wonderful! Great customer service punctual and professional! The prohibitive price from your corporate office for solely 8 items is astronomical and out of this world! The reason for my 1 rating!”

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Posted 6 months ago

“Wish I had seen the reviews before I booked this company. BEWARE. It only gave me an option for a 12 hour window! The local company hired did call right at 8 am and confirmed it would be "late afternoon" then radio silence ALL DAY. Website updated to day 4-5 pm arrival. At 5pm changed to 5-6. at 6pm changed to 6-7pm. At 6:50 driver finally called and said that they were sent on a job with way way more clean up than they were told. (NOT MY PROBLEM) then wanted to reschedule to tomorrow! I have painters coming at 8am and I cannot trust that they will actually show up at 7 as promised. They say they are on their way from Henderson but that is 45 minutes away easily in Vegas traffic on a Friday night. Their trailor is already full so not sure where they are going to put a giant 6 piece sectional but hey they have been paid so does it really matter. DO NOT BOOK through LoadUp. They do not tell their local hired people accurate information and the customer pays financially and in every other way possible. Won't make this mistake again.”

Helpful Report

Posted 7 months ago

“bait and switch situation! I asked for all my furniture to be donated to Veterans or Battered women ! Walked out to hacking up a pottery barn bench with cubbies and baskets ! The 2 guys were very nice , but they had been told all my pickup went to junk… I’m sad that this happened , I could have easily taken this piece myself ! Along with price increase quated $315, went to $550”

Helpful Report

Posted 7 months ago

“I had to click on a star...Buyer BEWARE! This company is horrible! From the initial quote to the company they contracted with locally - disappointing. I was told that they would donate what could be donated and then toss the rest. Not what the local pick up guy shared. Loadup, maybe get your company values aligned with the contractors you work with or don't promise what you can't deliver. We packed up garbage in bags so it would be easier for the pick up crew. I was given a pick up window from 8-12, had the contractor been given all 22 pictures maybe he would have shown up at 8am and the job could have been completed in time for us to leave. We worked 2 days to get the house ready because we were on a very tight schedule, had the company come at 8am it would have been done in the appropriate time frame. - The contractor they hired here locally was not given accurate information on the pick up so when he arrived our expectations were not aligned. Not at all upset with the local pick up company he was misinformed as well. They make you pay up front, I'll never do that again! They offered up many solutions none of which would work for the tight schedule we were on... They refused to give me a full refund so I had no choice but to deal with their solution. We've had to reschedule our flight to accommodate the 2nd contractor that Loadup sent out(their solution)- because they wouldn't give me a full refund, full fee was $3100, they would have kept half. So, extra money spent to change flight- So happy we could accommodate your company, it's just more money, right? - Your company is a joke. Beyond upset with this company, I will never suggest them to anyone. People in California or Nevada DO NOT USE LOAD UP!!!”

Helpful Report

Posted 7 months ago

“The person took the garbage that the mattresses came in and then left it on our street. We would have had a ticket had we not seen it. We would’ve been better off had he just said he doesn’t remove junk.”

Helpful Report

Posted 7 months ago

“They contract locally. I went out of the area to get dependable service. Bad idea and bad service. Do not recommend them.”

Helpful Report

Posted 7 months ago

“STAY AWAY FROM THE SCAM COMPANY.... I booked a sofa removal for today. I am getting a new one and needed this one gone TODAY to make room for for it. I booked time and PREPAID. Last night I get a call from a caller ID that states its a Medical company. They are calling to verify my booking. Red Flag #1 Then today I get a text stating unforeseen problem with my order we will do our best to complete pickup today. So I call and get run aground I ask to speak to manager and I am told i am being transferred to one. Turn's out they train their reps to pose as managers. He wasn't a manager at all. Finally I demand to speak to one. Told multiple times NO. Then finally get one on the phone that is BEYOND RUDE. I am told I did not pay upfront and the service is if we can get around to you we will and then you pay. This was a LIE. They authorized my card when I chose the PREPAY option. This is just a third party company that takes your money and hires another company to actually do the work. So, if they can find someone cheap enough they will hire them and then take a cut. When they cant find someone they will just not show up nor call you.”

Helpful Report

Posted 7 months ago

“I received a quote for removal of a mattress and a bookcase. When loader arrived, they arrived without any professional moving and packing equipment, resulting in a mess of wood chips and dust in the hallway of my apartment building. They also damaged the elevator of the apartment building as the bookcase was not padded, resulting in a $400 charge from my building. The loaders charged me $40 more than the upfront quote for the removal of two items. BE AWARE THAT THEIR UPFRONT GUARANTEED PRICING IS NOT GUARANTEED!!!! The new charge was not communicated to me until AFTER everything was done and they refused to leave without payment, with NO EXPLANATION OF THE EXTRA COST. I contacted LoadUp customer service and they refused to take accountability, saying that it was a "connect" order. It is fraud and false advertising at the very least. At every stage of the process they told me my "Loaders" and LoadUp Team were on their way, which led me to believe they would take accountability for the actions of their team. BE AWARE WHEN GOING THROUGH LOADUP THAT THEY DO NOT TAKE RESPONSIBILITY FOR THEIR CONTRACTORS! you may end up with responsibility for extra costs with no explanation, and for damages to your property during removal.”

Helpful Report

Posted 7 months ago

“If I could give zero stars, I would. I booked LoadUp to come to my office on 9/1 - Fri. of a holiday weekend. Their business model is to pay upfront via cc. Despite many text confirmations, I waited all day & they never came. Their m.o is to apologize profusely, promise to make it right & reschedule. I rescheduled for 9/6. Once again, waited all day & they never came. Once again, they apologized & asked to reschedule. Do not use this co. if reliability or timeliness is important to you.”

Helpful Report

Posted 8 months ago

“Very poor service. They did not pickup all the items on the order, then wanted me to pay for them to come back to finish the job”

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Posted 8 months ago

“So we needed a couch removed well the people show up and everything seems fine unfortunately they didn't come until late and it was dark out well they acted like they were going to load it well they didn't and we woke up the next morning with the couch in the woods behind our apartment and our complex trying to fine us I will not be using load up again especially if this is how they treat us.”

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Posted 8 months ago

“Not very happy, I mean I guess it's great transparency when it comes to pricing, but I did not appreciate how they decided to leave 1 item that I paid to have removed with no reason. The "loader" clearly thinks it's okay to blatantly ignore homeowners asking them if they are taking the chair. We even moved it outside, then they stayed at my property ignoring some more. I thought something was off after the helper of the loader had me sign their phone before all the items were taken. I wish they had better communication skills to verbalize if there was a problem. At least it was cheaper than the leading competitor which would have charged double the price. The online booking and pay-per-item was my favorite part of this whole experience.”

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Posted 8 months ago

“To say I am completely disappointed would be an understatement. I had everything outside waiting for the driver. All he had to do was load up and go. It was disassembled and so it saved time for that as well. I get home today only to see the mattress sitting there!! The absolute only reason I paid your company a single cent was to dispose of the mattress! The rest I could have disposed of myself! The mattress did not have bed bugs, not did it have any type of infestation at all. I slept on it and my fiance slept on it until Wednesday night when I disassembled everything. We had no bites or any sign of irritation from any type of bugs. There is absolutely no reason to have left it behind. What I expect is your company to come back and pick up the mattress ASAP. I understand the value of positive online reviews on all social media platforms. I also understand the negative reviews on all platforms can cause negative impacts on businesses as well. I am willing to affect either of this is not resolved. The response I received from them " Hi Matt, I am incredibly sorry that this has happened. Because the mattress was heavily soiled, the loader could not take it per the terms and conditions. We will be happy to refund that mattress amount back to you. Please let us know if you have any additional questions. Thank you and have a beautiful day!" They do not list this as an exception for non-removal. They are a junk removal company and are not delivering on their services. This is a very poor response and not acceptable in any way. Other BEWARE do not pay for their services!!”

Helpful Report

Posted 8 months ago

“The worst. They outsource drivers and hauling. Zero customer service. 3 hours late. I called to find support and solutions, all they do is read you the Terms & Conditions that absolve them of any anything. Total weak-sauce for a company to hind behind T&C's. Never again.”

Helpful Report

Posted 8 months ago

“All was good until the drive REQUIRED us to play him a tip. For one. He was bot working for me. This company OkiOki is who rhe most uncomfortable matress ever came from so it was being returned to them via their trial policy. Not only did my husband help him load the kind size matress he come to the door and said he had told me me on the phone that he requires a tip and that didn't happen. So had to give $20 for a 900+ dollar matress that I hope I get refunded for. So not sure who to blame is but I blame Oki Oki”

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Posted 9 months ago

“I typed on their site what I wanted picked up and when the company they hire to get it said they were told of only 4 items!!! I would not pay 212.00 for that! I was able to get a partial refund but their site is not user friendly and they cause me a lot of undo stress!!! I would never recommend them to anyone!!!”

Helpful Report

Posted 9 months ago

LoadUp is rated 4.6 based on 4,617 reviews