LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,781 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are going to charge me 20% bc I canceled within half an hour!!! They are based in GA but use local people as subcontractors??? Very weird and sneaky 😏. I’ll be spreading the word all over the internet if they charge me!!”

Helpful Report

Posted 10 months ago

“I was never told there was a time span in which the movers would show up. I request to start at 8:00 am. When I found out the truck was delayed an hour I called and asked if the team could come at 9:00. I was told a team wasn’t even scheduled yet, the agent said he would change the time to between 9 - 12, which I then realized they didn’t inform me they had a time frame in which to show up. If I had known this I would not have hired the company. I then cancelled the order. I was then told there would be a 50% cancellation cost even though they didn’t even have a team scheduled yet. I would give the company ZERO stars if it was an option.”

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Posted 10 months ago

“If I could I would give this company a zero. We waited until 8pm for a simple job. Wanted furniture moved because we were having our wood floors refinished. NO ONE EVER CAME! Can’t trust this company. They took our money though.”

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Posted 10 months ago

“Booked for Friday between 4pm-8pm - no call no show. I called them to rebook for Saturday morning between 8am-12pm - no call no show. These days and times were confirmed by them. After my fourth phone call I cancelled and asked for a refund. The communication is ridiculous and they promise what they cannot deliver. AVOID AT ALL COST. Worst company I have ever dealt with. HORRIBLE...”

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Posted 10 months ago

“Loaders did not show up. Scheduled loaders for moving out of house 2 weeks on advance, when moving day came they were a no show. Communication with customer service team was horrible. Would never recommend to anyone”

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Posted 10 months ago

“They left me hanging, without transportation. They cancelled my move at the last minute. I had furniture in the bed of my truck that needed to be unloaded so I could use my truck. It was important. Their excuse was they do not guarantee their service or times.”

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Posted 11 months ago

“The worst experience I've ever had in my life. I scheduled a mattress disposal in the morning (8am-12pm) on July 1st, nobody contacted me in advance and nobody showed up in the end. Even on that morning I contacted the customer service and they told me that some people will show up around 10am but they didn't. I was only notified half an hour before 12pm that my order couldn't be completed, which disrupted my schedule completely and incurred extra fees for me. When I contacted the customer service, I was shocked to hear that reservation doesn't guarantee the order to be completed in that time window, and when I wanted to cancel the order because of their fault, they told me that only half of the payment can be refunded. I was totally disappointed by the solution and their attitude. I even felt that this was kind of scam because there is no contact in advance, nobody showing up, and no explanation after that and I lost half of the payment.”

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Posted 11 months ago

“Movers were scheduled for today to load a pod at my home. It was the final step in my move. The pod was to be picked up tomorrow morning and I was to leave town following this pickup for the 4th of July holiday. I already paid up front for this move. It's now 9 pm. No movers ever showed up. No phone call to cancel. When I called in to Load up, I was placed on hold, where I stayed for approx ten minutes. As I waited, the call was disconnected. When I tried calling again, the call immediately went to a recorded message. I called in 3 times just to verify my appointment. Each time I was assured they would be arriving at scheduled time. Had they told me earlier I could have scheduled with another company. Because the movers never showed, I had to reschedule the pod pickup to a later time. Because of the holiday, they had no availability until Monday to pick up the pod, due to the holiday on Friday. This is causing a great inconvenience to my neighbors who only agreed to the placement of this pod with the understanding that it would only be in place for less than 48 hours. It will now be an additional 96 hours before it is picked up.”

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Posted 11 months ago

“If I could give ZERO stars, I would. I scheduled a pickup for today, the pickup was confirmed for 8:00 AM- 12:00 PM. No one showed AND absolutely NO information was given to me. I called 5 times and FINALLY heard back at 11:15, only to be told that they had to push the window back to 12:00 PM - 4:00 PM, despite the storms in the area. I still have absolutely NO INFORMATION from the company. When I asked for a direct number to call, I was given the customer support line, which leads to a voicemail. DO NOT SCHEDULE WITH THEM”

Helpful Report

Posted 11 months ago

“I scheduled my pick up days in advance for 8am - 12 pm pickup. I had not heard anything by 11:15 so I called the company for update and went straight to voicemail. Had to call back again and told me they didn’t have a team assigned yet. Wish I booked a different company instead.”

Helpful Report

Posted 11 months ago

“Their website states that they’re “RELIABLE & STRESS FREE”…… that’s incorrect!!! I reserved LoadUp unloaders to unload my fully loaded 15 ft Uhaul truck into a storage unit. After my daughter and I drove 12 hours from another state, she driving the Uhaul and I drove my SUV. We were totally exhausted but we were happy that we had a 12p-4p slot for the loaders to meet us at the Uhaul storage unit. I called them at 2pm when we arrived to get an ETA, LoadUp stated that they would call me with the ETA. They did not call, THEY TEXTED ME at 3:30, and stated unfortunately they would not be able to make it. We were devastated because we did not have anywhere to leave the loaded truck. It was 95 degrees that day. I am 70 years old female and my daughter and I had to unload the truck ourselves. Crazy, Uhaul asked me to call the Uhaul 1-800 number and have them removed from their referral list, they thought this was acceptable as well. I will NEVER recommend this company to anyone.”

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Posted 11 months ago

“Regret hiring these guys. Next time I'll pay extra for more experienced removal service.”

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Posted 11 months ago

“Only picked up old mattress did not set up new one at the same time. Worse shoes into my house with no coverings. No identification or business card shown by dirver.”

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Posted 11 months ago

“Worst experience I ever had with a company! the salesmen promise you the world but the service is horrendous! Spent so much time and money and the job was still not completed ! My husband spent 3 hours getting the rest of the stuff that they were suppose to take out of the house! Horrible customer service! Stay away!!!!”

Helpful Report

Posted 11 months ago

“Worst customer service I have ever experienced with a company. I canceled my order well over 24 hours in advance and they still insisted in charging me a 20% cancellation fee stating that there was no way to waive this fee I will be canceling the order and returning the product that I purchased from their partner company And letting them know that their third-party partner is charging their customers for services not rendered.”

Helpful Report

Posted 1 year ago

“DO NOT BE FOOLED BY THIS COMPANY. The CEO states and I quote "We exist to create smart connections between consumers and businesses, ensuring fairness and value in every interaction. Our goal is to bring peace of mind and freedom not only to our customers but to our neighbors in need. We will love, serve, and strengthen our communities." ~ Greg W. CEO LoadUp Technologies. Neighbors in need?! This is the not the truth! Attached is my experience to PAY LOADUP TO DESTROY MY ITEMS ON MY FRONT LAWN! Hello, I would like to preface this conversation with the fact that I was on customer service phone call for over 40 minutes. I had called on Saturday, May 31 to have items picked up and donated. I was assured that this would happen. The morning of June 1st at 8:30am, I received a two text messages and two phone calls from the driver of the company requesting that I meet him earlier. Our scheduled time was from 12 PM to 4 PM June 1. I informed him that I was not able to meet earlier than 11 however, if this were to change, I would let him know. I called him to inform him that I could meet him at 11:30 the earliest, and was told by the driver that I was inconveniencing his day and “he would like to enjoy his Sunday”. Not only did he not show up at from 12-4 , he showed up at 5:30 in a VAN and proceeded to saw ALL of the planned donated items to fit in said van. Unfortunately, I had to leave to take care of my children due to the lateness on the drivers behalf. My uncle asked why he was doing that and was told that “not everything can be donated” when in fact I was told they could. Everything was in fantastic condition and easily usable. The driver and your company had no intentions of donating anything clearly considering he did not show up in a vehicle conducive to transporting these items. To say I am upset is an understatement. I was denied a refund to the “job being completed”. I will never use this company again and feel cheated and ripped off. This is beyond disappointing. I wanted a FAMILY to have those items. Now they are destroyed due to your company’s neglect and poor planning. I hope no one in this company every has to experience poverty. Your company doesn’t help, it destroys perfectly good items to save time. Sincerely, Stacey B”

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Posted 1 year ago

“Do not use this company driver did not complete the pick even after speaking to him on the phone. Customer service was useless just reading from a script. Driver refused to return and complete the pick up. 265 dollars for 6 trash bags one porch chair and half a head board. Use any one else but them. Frustrating and a huge waste of time and money waiting for some one in charge to return my call. Meanwhile no effort to correct the issue other than reading from a script on the screen. Save your money.”

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Posted 1 year ago

“The folks came and first of all they were to early. Secondly I tried to explain I had to wait for the bed to be put up. The man said he couldn’t wait and assembled it all because he was in a rush. The furniture people came and couldn’t set my bed up because they couldn’t touch what the man had put together. Bed pieces in one place and mattress in another. Horrific experience. Horrible, horrible, contractors with dream cloud.”

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Posted 1 year ago

“Contractor never showed up and they won’t process a refund.”

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Posted 1 year ago

“Poor service.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,781 reviews