LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“DO NOT BE FOOLED BY THIS COMPANY. The CEO states and I quote "We exist to create smart connections between consumers and businesses, ensuring fairness and value in every interaction. Our goal is to bring peace of mind and freedom not only to our customers but to our neighbors in need. We will love, serve, and strengthen our communities." ~ Greg W. CEO LoadUp Technologies. Neighbors in need?! This is the not the truth! Attached is my experience to PAY LOADUP TO DESTROY MY ITEMS ON MY FRONT LAWN! Hello, I would like to preface this conversation with the fact that I was on customer service phone call for over 40 minutes. I had called on Saturday, May 31 to have items picked up and donated. I was assured that this would happen. The morning of June 1st at 8:30am, I received a two text messages and two phone calls from the driver of the company requesting that I meet him earlier. Our scheduled time was from 12 PM to 4 PM June 1. I informed him that I was not able to meet earlier than 11 however, if this were to change, I would let him know. I called him to inform him that I could meet him at 11:30 the earliest, and was told by the driver that I was inconveniencing his day and “he would like to enjoy his Sunday”. Not only did he not show up at from 12-4 , he showed up at 5:30 in a VAN and proceeded to saw ALL of the planned donated items to fit in said van. Unfortunately, I had to leave to take care of my children due to the lateness on the drivers behalf. My uncle asked why he was doing that and was told that “not everything can be donated” when in fact I was told they could. Everything was in fantastic condition and easily usable. The driver and your company had no intentions of donating anything clearly considering he did not show up in a vehicle conducive to transporting these items. To say I am upset is an understatement. I was denied a refund to the “job being completed”. I will never use this company again and feel cheated and ripped off. This is beyond disappointing. I wanted a FAMILY to have those items. Now they are destroyed due to your company’s neglect and poor planning. I hope no one in this company every has to experience poverty. Your company doesn’t help, it destroys perfectly good items to save time. Sincerely, Stacey B”

Helpful Report

Posted 8 months ago

“Do not use this company driver did not complete the pick even after speaking to him on the phone. Customer service was useless just reading from a script. Driver refused to return and complete the pick up. 265 dollars for 6 trash bags one porch chair and half a head board. Use any one else but them. Frustrating and a huge waste of time and money waiting for some one in charge to return my call. Meanwhile no effort to correct the issue other than reading from a script on the screen. Save your money.”

Helpful Report

Posted 8 months ago

“The folks came and first of all they were to early. Secondly I tried to explain I had to wait for the bed to be put up. The man said he couldn’t wait and assembled it all because he was in a rush. The furniture people came and couldn’t set my bed up because they couldn’t touch what the man had put together. Bed pieces in one place and mattress in another. Horrific experience. Horrible, horrible, contractors with dream cloud.”

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Posted 8 months ago

“Contractor never showed up and they won’t process a refund.”

Helpful Report

Posted 9 months ago

“Poor service.”

Helpful Report

Posted 9 months ago

“Pathetic service. Never using again.”

Helpful Report

Posted 9 months ago

“A 12 hour window and they still never showed up. Had no problem with taking my money though. No call, no updates, no nothing. I had to text them after they never showed. Don't waste your time!!”

Helpful Report

Posted 9 months ago

“The movers were great! However, I had disposed of several pieces myself, expecting to receive a discount on the itemized price. What I wasn’t told—until after the fact—was that any refund would simply be deducted from the original discount I had already been given. In the end, this meant I received almost no actual refund at all. What’s most frustrating is that this crucial detail was never communicated to me over the phone. This omission wasn’t just an oversight—it was a conveniently vague policy that worked entirely in the company’s favor. Had I known this upfront, I would have made very different decisions. It left me feeling misled and taken advantage of.”

Helpful Report

Posted 9 months ago

“We agreed for their team to help unload two shipping containers. They then went slow on the first container and used up all the hours I paid for. They did not keep their end of the deal. Be careful if you use them to move your house. They might move half of your belongings then tell you that you need to pay again if you want the other half moved as well. They estimated the job and told me they could handle it the changed their mind. Customer service has been no help, every 3 hours I get a text from a new person asking how their service was. After I explain what happened I get no response.”

Helpful Report

Posted 9 months ago

“Confirmed set up day before with a 4 hour window. Confirmed a time the day of with a 1 hour window. Never showed up. Offered a $25 Amazon gift card as compensation. Absolute trash company.”

Helpful Report

Posted 9 months ago

“If your time is dependent on the scheduled pick up - find another service. I was scheduled in the 12 - 4 pick up slot and rec'd a call after 3p that they were having problems and the pick up would be later in the evening or I could reschedule. I didn't have the time to wait so I rescheduled for the nest day 12 - 4 time slot. After spending another day waiting I rec'd a msg they were running late and had one more stop before getting to my location and p/u would probably be closer to 5p. They did not get to the location until 7 pm.”

Helpful Report

Posted 9 months ago

“Possibly the worst experience I have ever had. Scheduled dirt to be removed from a pile in my driveway and this was confirmed over the phone. Workers showed up with a box truck with no tools or equipment. Workers asked me to supply them with shovels and wheel barrows which then they proceeded to load the dirt into cardboard boxes. After an hour they left and did not return. Upon return the next day they finished putting the majority of the dirt in boxes and then left a handful sitting in my driveway and marked the job as complete. Called customer support and they apologized and said they could not get ahold of team so nothing they could do. Why would someone pay a premium to have unprepared and lazy workers who do not even finish the job? Recommend hiring literally anyone else.”

Helpful Report

Posted 9 months ago

“LoadUp was given my information by a moving company that did not service my area. I agreed to their loading services for my move based on the limited information that I received via text and phone from a person named "Tea". A few days later I attempted to cancel their services because of a major stumbling block in the sale of my home. They then informed me that there is a 20% cancellation fee to cancel their service ever, 50% if less than 24 hours before. I tried to cancel 28 DAYS before. I have a photo of the agreement that I was sent via text and several emails back and forth. Now I have to get my bank involved and my dealings with them have just gone from bad to worse. My advise is read the fine print and make sure you will use their service before signing up to avoid a bind like I have found myself in.”

Helpful Report

Posted 9 months ago

“Assembly not completed after 4 hours but order marked completed and charged.”

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Posted 10 months ago

“Had to cancel an hour after booking due to scheduling conflicts. Outside of their 15 minute cancellation policy, seriously? 15 minutes? Then they can just farm 20%, for nothing. Great.”

Helpful Report

Posted 10 months ago

“Tried to cancel the order 2 hours after creating it but it was outside their 15 minute "policy" and they refused to cancel without a 20% fee. I recommend you find someone else to do pickup for you. Keep in mind that LOADUP does not do the pickup, they just pay a local group in your area to do it anyways.”

Helpful Report

Posted 10 months ago

“Do not pay up front before you find out if they can actually accommodate your order or you will get charged the 20% cancellation fee anyway. I explained in the textbox provided what I wanted and they let me book the order, but I had to pay up front and didn't know my request was not possible. Nowhere on the site do they specify that the hourly moving service was for a single site only, and I needed one item moved from one location to a nearby other location. Turns out, this is two separate orders, for almost $300 each (at one hour of time each). When I found this out (from me calling them and not them contacting me), I tried to cancel without the fee, but they would not do it. If you are not sure, call their sales department first and ask before booking your order.”

Helpful Report

Posted 10 months ago

“I sent them pictures of every room from multiple angles to ensure they had an accurate understanding of what they would be removing from the house. They gave me a quote and I paid for the service. The scheduled date arrived and they couldn't find a "loader" to do the job for what they were willing to pay them. Yes, you heard that correctly. They do not employ the people that actually do the work. They sub-contract with them. I paid LoadUp almost $2300, they offered the sub-contractors almost $1,100. When no one would take it they just cancelled my order and gave me a refund. I had someone waiting at the house for them from 8AM to 8PM and they never did the job. Don't waste your time with this company. Use someone that employs the people who do the work and stand behind their "Guaranteed Pricing"!”

Helpful Report

Posted 10 months ago

“I'm so disappointed with this service. I schedule my sofa to be picked up a week in advance. I was given a window of 4pm to 8pm. The driver showed up after 9am. There are mulitple representatives that have contacted me from 7 different numbers within a 2 day span of time. It was clear dispatch had to contact the driver multiple times, the back and forth was ongoing and frustrating. It was extrememly difficult to hold my small kids and my cats in a room while waiting for so long and so late. I suggested half for the inconvience, was given $10. Go with a different service, there are many out there.”

Helpful Report

Posted 10 months ago

“I was given a 4 hour window today for someone to be at my house, between 8 AM and Noon. When the 4 hour window passed and no one had shown up nor had anyone reached out to me, I made 2 calls to ask what was going on. I was surprised when the second representative with whom I spoke basically told me that the 4 hour window was not a given and then he asked me if I could wait a little longer. Apparently customer service is not a priority nor is there much respect for customer wait time.”

Helpful Report

Posted 10 months ago

LoadUp is rated 4.6 based on 7,396 reviews