This is hilarious! We had no idea Leesa had outsourced the removal of old mattress. So our new mattress from Leesa was delivered in a broken box on the sidewalk. My husband brings it onto the porch. I then have to call Leesa to figure out what happened to my in home delivery and removal of old mattress. I have already paid hundreds extra for this service. I then scheduled Loadup service, per Leesa customer service. Loadup was three hours late of the 8-12am delivery window (nothing to do here the Sat day before Xmas) and arrived at 3pm. Loadup guys came in my house and it smelled like a blunt for an hour after this two man crew left- shady group is putting it lightly. Funny but not. Do better!