LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver arriver arrived 4 hrs late and never called re late arrival. Saw items that needed to be removed as stated on request and said i would need to pay more. Turrned around and left my home.”

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Posted 1 year ago

“Terrible experience. Twelve hour window for pickup and they never showed. Call driver and he let me know he was too busy come or to get ahold of me. Rescheduled for next day. Once again they never showed up. Very quick to take my money but not provide the service I was paying for. When I asked for a full refund they kept asking if I wanted to reschedule. Absolutely not! Now I have to wait up to five business days for the refund and find another hauler. Extremely unprofessional and I would never recommend.”

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Posted 1 year ago

“I had my worst experience ever with LoadUp. My total job was a treadmill, a projection TV( Very heavy-about 145 lbs ), a desk and two small entertainment centers. When the loader arrived, he was by himself. No way could he do this job by himself. His excuse was that his partner had broken his leg. Needless to say, after much puttering around, he left the treadmill and the base of the TV behind. Mind you, I myself helped the loader get the TV up the stairs. No way could he do it by himself. He told me he would return the first thing the next morning with a helper to finish the job. The next morning, he did not show and completely disappeared. I informed LoadUp and they told me the job would be reassigned and that a helper would be with the loader this time. Well, the second loader arrived and he too was by himself. He tried to get the treadmill up the stairs by himself but no way could he do it. I helped him by working very vigorously but at the top of the the stairs, he badly scratched my hardwood floor. So, LoadUp sent a single person twice for a two man job. The first loader who said he would return the next morning, totally disregarded me and completely disappeared. They told me the second loader would have a helper, but he didnt. I needed to help him do the job and believe me it wasn't easy. My hardwood floor was badly scratched and will need repair. I should not be doing any work to help the loader. This was a two man job . My floor was damaged as well. What a nightmare”

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Posted 1 year ago

“Do not use this company! Consumers be aware. No guarantee of pickup time or date plus was charged 50% for canceling my order! I scheduled my order on 10/19 and due to inability to get to a live person via phone or text after several tries, I cancelled on that same day. Mind you my scheduled junk removal was scheduled 9 days out for 10/29 yet they had the audacity to charge me for canceling over a week out for a service date and time that’s not even guaranteed. Do not use. Please save yourself the headaches. This company will be reported by me to state and local consumer protection office and the Better Business Bureau.”

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Posted 1 year ago

“When I made my initial order I gave the gal my list of dresser, lamps,side tables, clothes, Kitchen and misc. She gave me a price for a trailer. That morning I tried several times to call for the size of the trailer. Everything is automated. I texted several times with no size. the loader called me around 2 and told me he had my order for 3 items and was bringing his standard truck not a trailer. I had a horrible time trying to talk to anyone. They only want to do TEXT. My appt was between 12-4 They wanted me to wait from 6-7 for a trailer. I was cleaning out a deceased relatives studio apt. and was done at 4 I needed to leave I live 7 hours away. What a nightmare. Would never recommend this company, NO LIVE PEOPLE to answer the phone. Only when you make the initial order. Good Luck.”

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Posted 1 year ago

“BEWARE!!!! SCAM!!!! If I could leave a review less than 1 I would! They damaged home and other items while trying to pick up one item we were trying to relocate! Didn't apologize and didn't make this right - just pointed the finger at 3rd parties!!!!! DO NOT USE THIS COMPANY!!!! Take it from this native - just another fluff company with red tape and excuses!”

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Posted 1 year ago

“Nobody showed up for an appointment. Customer service called me to let me know that the loader wasn’t coming 15 mins after the arrival window. Despite customer service stating that, they still weren’t empowered to cancel or refund my order.”

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Posted 1 year ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 1 year ago

“The loader was wonderful and on time. Really helpful. The company is dishonest. Tried to add on charges by changing item descriptions once the loader was there. The item descriptions were provided by a customer service representative the prior day.”

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Posted 1 year ago

“On time snd fast process Thank you!”

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Posted 1 year ago

“On time snd fast process Thank you!”

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Posted 1 year ago

“LoadUp to take NO Accountability for the operational problems. LoadUp appointed the driver (who was more than 1 1/2 hours late) and failed to confirm that he had a capable assistant (not his 2 young small daughters). Not having an assistant that was capable of lifting heavy furniture downstairs forced him to use a dolly that dropped heavily on every single step. Then when it came to the outside steps the sheer force of the dolly dropping caused 6 of our bricks to be destroyed. This will require a mason to repair them and be very costly. LoadUp is assuming NO Responsibility for anything and putting it all on the "independent contractor" which is pathetic. They picked the driver and assigned the load without screening properly for an assistant. I expressed my dissatisfaction with the company's business practices, but they did nothing. I doubt I will hear from your driver and very doubtful he will pay to repair this which will probably cost him 5 to 10 times what he earned from LoadUp.”

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Posted 1 year ago

“WOW make $$$ at all costs!Ok so I had a chance to give my W/D to a friend. I paid on Wednesday and canceled same day and it said nothing about cancellation fees when I was booking. Then I read it will be 20% and it was confirmed by an agent 2 days later that I will get 80% back. It didn’t say 80% of what so I assumed of $139. My refund amounts to$ 69.90 which by no arithmetic standards calculates into 80%. Wow what a service of concealment!!!”

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Posted 1 year ago

“first off, i was told between 12-4, and then received a notice saying between 1 and 2, which was wrong because he went elsewhere, then he says he's on his way but online it says expected arrival between 4-5. Thats unexceptable, I will never use your services again. Obviously you don't post bad reviews”

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Posted 1 year ago

“Load It Up was scheduled to come to my place on Tuesday, 09/10/24 from 4:00 - 8:00 PM. The trucking company had already left my mattress, headboard and bedframe at the bottom of the stairs as I live in an upstairs apartment. I called them at 6:00 PM and they told me they would not be coming and would need to reschedule on Thursday, 09/12/24. I had to get the help from two of my neighbors to carry the mattress, etc. up to my place. When the guy from Load It Up arrived, he had a 14 year old boy with them. The mattress was alongside a wall in my dining room. The guy instructed the boy to go into the living room. I heard a crash but could not see over the mattress. After they left, I discovered they had broken my glass candy dish that was special to me. They did not say a word about what happened.”

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Posted 1 year ago

“I had an appointment scheduled from 09/10/24 from 4:00 - 8:00 PM. When I called Load It Up at 6:00 PM said they had to cancel due to lack of staff. I had to get my neighbors to help carry the mattress, headboard and bedframe upstairs into my apartment. When the guy came on 09/12/24 he brought along a 14 year old boy. When they took the mattress out of the box the boy backed into my glass coffee table in the living room and broke my lavender glass bowl and did not say anything to me. I found the broken bowl with shatter pieces after they left.”

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Posted 1 year ago

“I booked this service to pick up bedframe, chest of drawers, dresser w/mirror and nightstand. The next day I changed the order after using the form for someone to contact me. Told them the order should reflect just a dresser w/mirror and recliner. Also emailed the change. They requested I pay $52.25 more to pick up the recliner, which I paid; although I should have received a refund from the original order. I also wanted to know what my refund would be, which no one could tell me. I called again the next day to find out about my refund. After being transferred 3 times I got disgusted and told them to cancel the entire order and refund my money. While waiting on the phone I booked another company and they came and picked up the items same day. Now I was told that they would only refund me 80% of what I paid. What a rip off.”

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Posted 1 year ago

“They cancelled on me the day of the move. I had my entire move scheduled, booked and paid for are they cancelled without even telling me. I called support and they escalated it to send people out, and then cancelled again and weren’t going to tell me. I was absolutely screwed out of thousands of dollars.”

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Posted 1 year ago

“I asked for morning pick up on Tuesday. No luck. I was told then by both driver and customer service that today, there would be first thing in the morning pick up as I work at noon. I got text that they would be here at noon to 1 pm. When I contacted the driver he was surprised I work 5 days a week. He also accused me of putting all day hours. I am furious. Now I have to wait and SEE if tomorrow the appointment will be first thing in morning. I guess if this time it doesn’t work, I will cancel and getting a more reliable company.”

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Posted 1 year ago

“20% charge to cancel my booking!!! Bad bad policy. I didn't even cancel - they did because they were not able to complete the task!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,720 reviews