LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an appointment scheduled from 09/10/24 from 4:00 - 8:00 PM. When I called Load It Up at 6:00 PM said they had to cancel due to lack of staff. I had to get my neighbors to help carry the mattress, headboard and bedframe upstairs into my apartment. When the guy came on 09/12/24 he brought along a 14 year old boy. When they took the mattress out of the box the boy backed into my glass coffee table in the living room and broke my lavender glass bowl and did not say anything to me. I found the broken bowl with shatter pieces after they left.”

Helpful Report

Posted 1 year ago

“I booked this service to pick up bedframe, chest of drawers, dresser w/mirror and nightstand. The next day I changed the order after using the form for someone to contact me. Told them the order should reflect just a dresser w/mirror and recliner. Also emailed the change. They requested I pay $52.25 more to pick up the recliner, which I paid; although I should have received a refund from the original order. I also wanted to know what my refund would be, which no one could tell me. I called again the next day to find out about my refund. After being transferred 3 times I got disgusted and told them to cancel the entire order and refund my money. While waiting on the phone I booked another company and they came and picked up the items same day. Now I was told that they would only refund me 80% of what I paid. What a rip off.”

Helpful Report

Posted 1 year ago

“They cancelled on me the day of the move. I had my entire move scheduled, booked and paid for are they cancelled without even telling me. I called support and they escalated it to send people out, and then cancelled again and weren’t going to tell me. I was absolutely screwed out of thousands of dollars.”

Helpful Report

Posted 1 year ago

“I asked for morning pick up on Tuesday. No luck. I was told then by both driver and customer service that today, there would be first thing in the morning pick up as I work at noon. I got text that they would be here at noon to 1 pm. When I contacted the driver he was surprised I work 5 days a week. He also accused me of putting all day hours. I am furious. Now I have to wait and SEE if tomorrow the appointment will be first thing in morning. I guess if this time it doesn’t work, I will cancel and getting a more reliable company.”

Helpful Report

Posted 1 year ago

“20% charge to cancel my booking!!! Bad bad policy. I didn't even cancel - they did because they were not able to complete the task!”

Helpful Report

Posted 1 year ago

“It was a mistake selecting Loadup to get my mattress and bed removed. I booked a week in advance and was assigned a loader about 2 days before the pickup day. They also ask you to pick a 4 hour window. Mine was 4-8PM. All good so far! On the day of the pick up, I am expected to be at home and cannot run any errands outside, because I am expecting them to come and do the job in a given window. The loader never contacted me until 7pm. Then I gave him a call. First, he was making excuses of why he couldn't come. Then he said he actually 'forgot' about the order and wanted to reschedule. Like what, you forgot about the job that you signed up for ?? I paid a hefty price for the service. For a company that asks you to pay the 100% of the price upfront, while booking, and before the job is done, shouldn't it get the job done on time?? I have called their support team and they rescheduled me for the next day. So, now I am still waiting for them to assign me a loader to pick up my stuff. I will update my review on how the whole story goes.”

Helpful Report

Posted 1 year ago

“I hired LoadUp to pick up and deliver a very nice table for a charitable donation. Per the online order, I specified Goodwill in Galveston, TX and provided the address. The crew who picked up my table assured me that they would deliver the table to Goodwill and that LoadUp would provide me with the donation receipt. To date, I have not received the receipt and the company disclaims any responsibility to in fact make the charitable donation. My table is a glass top round dining table from Bassett that is in perfect condition. Original price was over $4000. The donation representations by LoadUp were false and misleading. I paid for a service that they did not provide.”

Helpful Report

Posted 1 year ago

“Arrival time was 8-12….didn’t arrive until after 1:00pm. Somehow the driver had marked the job had been completed, when they hadn’t even shown up . I had to make numerous calls to driver and customer service to get the pickup done. The price of this job should have been either refunded or at least reduced.”

Helpful Report

Posted 1 year ago

“The communication with this company & its contracted drivers was abysmal. I made this reservation in March. It is now the end of July. The driver didn’t know he was picking up from me until I called him & he also was not informed he was picking up 3 mattresses & didn’t have the proper equipment. I also paid a lot of money to have these mattresses removed & donated. There was no confirmation that they were donated! I cannot recommend this company.”

Helpful Report

Posted 1 year ago

“I moved my schedule around to be available on a Sunday evening. First, the called asking if they could come in the morning. Since I had plans all day, I declined the change. Then, they texted me that they were still looking for a loader. No luck. Now I have to find another time in my schedule for them to come back. Lousy.”

Helpful Report

Posted 1 year ago

“I would highly recommend looking around for more qualified movers/haulers. The company is terrible with service. I had a horrible experience with these guys. They gave me an estimated window of 8am-12pm to come haul away a fridge. There was no communication from anyone the day before or even 30mins before to confirm. I had to dig through emails and websites to find a phone number to TEXT. Not call to ask someone but TEXT. The texting was a maze. When you call the number, it gave you another number to TEXT. Essentially, one number goes to the driver and the other number goes to the main call center. Neither talks to each other really. I had to keep checking in every 45mins or so to see if they were coming. By 11am, I had to contact them to find out that "whoops, now we'll be here between 12-1pm." So I waited. By 12:45pm, still nothing. Contacted both numbers again. Main call center said, "yes, they will be there by 1pm". The driver's numbers said "whoops, sorry, we'll be closer to 2-3pm now." By this time, I've asked for at least some sort of credit back for the multiple delays. The refused. They, robotically said, that the estimate time provided is just that, an estimate. I had no idea if they were going to show up by 3pm at all. So I ask them to please kindly refund 100% of my money if they can't get here. They refused. They said that if "I'm canceling" then they'll only give me back 50% of the payment. In short, they ended up "canceling" for me because they couldn't confirm if someone is going to be here at all. TL;DR 1) There is no customer service. Everything had to be done over texting. The replies from the text reads like a robot is replying. 2) The "estimated" time is just that. It's purely a guess. 3) I called 1-800-GotJunk and they got someone there in a few hours to haul it away for a fraction of the price. (It was about 70% cheaper!!!) Don't ever use this service. It's terrible.”

Helpful Report

Posted 1 year ago

“I requested some assistance moving large boxes from one building to another and LoadUp failed to show up. I got nervous after I hadn't heard from anyone for a while, so I reached out via phone call which went absolutely no where. There is no point in having a business phone number if you're never going to use it to communicate with customers. I received a text the morning of my delivery letting me know that my services were going to be delayed, and gave the team a window that I would be unavailable. Hours go by with no response, so I reached out again, and the team let me know that the expectation is that customers are available for a 12 hour window!? I'm sorry, but asking working people to be available for 12 hours with only a 30 minute warning in completely outrageous! What a HORRIBLE experience. Do better LoadUp.”

Helpful Report

Posted 1 year ago

“UNPROFESSIONAL THEY DIDNT EVEN FINISH MY ORDER and the loader said he is not going back to finish the order”

Helpful Report

Posted 1 year ago

“Terrible experience! The contracted loader did show up that day (Saturday) on time. His helper however was his girlfriend who did very little. As it was family and friends were able to show up to help us load up the truck for our move. Unfortunately, this contractor loader decided to double charge us for the previous day when no one showed up.”

Helpful Report

Posted 1 year ago

“Terrible experience! Could not get ahold of the main office and contracted loader did not show up within the agreed upon timeframe.”

Helpful Report

Posted 1 year ago

“Terrible experience. Could not contact main office regarding first assignment date/time. Individual loader did not show up within the agreed upon 4 hour window.”

Helpful Report

Posted 1 year ago

“I was scammed . I was told that 12 items would be picked up and I paid in advance . 3 Items were picked up with a list that was not what I had discussed in the phone and sent in my list . The movers were very late and did not know what they were doing . One was very HIGh and snorting and scratching himself . It was really very unprofessional . Do Not recommend .”

Helpful Report

Posted 1 year ago

“I will never use nor refer LoadUP. Loaders were three hours past their scheduled time. No contact without me initiating it. When I emailed the company to describe my experience I received a boiler plate response that took no responsibility rather than trying to learn and improve.”

Helpful Report

Posted 1 year ago

“I would not recommend this company. They were 2.5 hours late after their scheduled appointment. I called the support number and there was not even a way to talk to an agent for the person waiting. The company seems to give the jobs to independent contractors. The person who picked up was not the person listed. The person who picked me up was nice. I am not just fan of giving up almost my entire day as they can't give a correct ETA off by hours.”

Helpful Report

Posted 1 year ago

“I was supposed to have a mattress picked up yesterday. I got two emails confirming I contacted the company. They said they were coming and no one showed up then I sent a text message. They asked if I wanted to reschedule for today which was the next day and then no response After probably 10 tries of texting 4 1/2 hours of texting no response from the company and they’re open on Saturdays. I don’t understand this kind of treatment from a business. I did confirm that they do service my area. They even confirmed they service my area so I don’t know what the problem is especially after getting two emails , confirming they were coming and speaking to customer service twice that they were indeed coming to pick up my mattress. I think that this is rude and very, very bad business. How does a company have high ratings? If this is how they treat their customers what is more frustrating And I think the biggest frustration of all is that there is no phone number to contact them and speak to somebody in person. You have to do it by texting that’s unacceptable because you can’t talk to a manager or a high-level person I have to rely on texting poor business I need my mattress moved out , because it was set up through a mattress company I didn’t even set it up. I would give the company - stars.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,175 reviews