LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,315 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“customer service”

Helpful Report

Posted 1 year ago

“Be wary of their terms and conditions. If you cancel in advance for any reason they still charge you a cancellation fee.”

Helpful Report

Posted 1 year ago

“You sent one guy with a Honda Ridgeline to remove a king size mattress and a 65 inch tv. Both of which I had to help move and load. Totally unprofessional. I paid $175 for this "service". I will not use this company ever again.”

Helpful Report

Posted 1 year ago

“Save yourself the headache, reconsider before joining LoadUp as a vendor. A month ago, I signed up for the 'Connect' program, was told I only had access to these orders. However, I received a 'Standard' order with conflicting SOPs on my first job. I faced moral dilemmas over an appliance removal's warranty as a result. LoadUp support added even more confusion to the situation insisting I destroy it. Hunting for a place to junk it took three hours of my time and off my route. After completing the task, LoadUp said they would increase my payout due to inconvenience, yet the final invoice they told me to submit did not reflect that. To add insult to injury, they deducted $30 for a background check charge. Seeing 'Standard' orders integrated into the app and NO "Connect" orders coming in, I reached out to cancel, seeking a refund. My account manager advised waiting until the second month, but I insisted on an immediate refund, risking the potential for another credit card charge. On Jan 24th, my account manager called to deny a refund, claiming I ignored a 'Connect' order. Feeling deceived, I questioned why big corporations evade accountability, unlike small businesses. This experience has been far from positive. LoadUp is not a customer first business, and the reason I know this, is they are ok with stealing money from small businesses who service their clients. LoadUp's resolution to the entire matter was summarized by basically calling me a liar, denying any sense of wrong doing, denying my refund, and trying to get me to signup an additional month.”

Helpful Report

Posted 1 year ago

“Very dissatisfied. They did not honor their quoted price and the driver wanted a lot more money. I think the drivers get paid directly which is why everyone says its impossible to get a refund from loadup. Please dont get cheated like I did. Hire someone else and dont do biz with loadup.”

Helpful Report

Posted 1 year ago

“This company is a gang of thieves. Absolute THIEVES. I quoted online and was given a price. I provided accurate descriptions and photographs of the items to be removed. But when the loader got there, he decided to charge us more than double what we had been quoted. He had us by the short hairs; unfortunately, we had to acquiesce to this highway robbery and pay the outrageous price. After he left, we complained to LoadUp, and they said the original quote should have been honored. But the credit card was run by the thief who came, not LoadUp. So they had no control over getting the refund. Months later and we are still out our money. DO NOT DO BUSINESS WITH LOADUP.”

Helpful Report

Posted 1 year ago

“Great if you want to pay and receive no service! Beware!”

Helpful Report

Posted 1 year ago

“We booked online and they never showed up.”

Helpful Report

Posted 1 year ago

“DO NOT pay upfront!! They are quick to charge you upfront but not to fully refund you. After online quote website was glitching and order processed as Small load instead of Medium load then I called in and rep asked me for pictures to better customize pricing, and then he took more than 1 hour to review the pictures. Quote came back way higher than expected, I decided to cancel and then because more than 1 hour has passed (not my delay) I got a 20% cancellation fee Lol, what a setup. Shame on LoadUp!! and is not all about money, it's about the way you handle it and we were just starting Lol, I can't imagine what else I would have been exposed to during the rest of the service. No thank you.”

Helpful Report

Posted 1 year ago

“Horrible company with bad customer service! Loader was over 5 hours past their 4 hour window for service. When I tried to cancel I was told I would be charged 50% for cancelling on the same day! Very rude and unprofessional people!!!”

Helpful Report

Posted 1 year ago

“bad makes the word really nice no service no pick up just talk no action, no work”

Helpful Report

Posted 1 year ago

“This was the absolute worst experience. 1. The movers were an hour and a half late after they told me they would arrive by 10am. 2. Between LoadUp and the movers they selected there was NO communication in regard to securing the walls with cardboard as it stated in the moving agreement provided to them and mind you, they signed the agreement 3. The contracted movers that LoadUp selected had to some back a 2nd day and STILL did not remove everything as they were paid to do and their response was " my truck is full" 4. I had to hire another moving company to come and finish the job and of course pay more money 5. Communication with customer service SUCKS!!!!!! 6. You are literally gambling if you choose this company. They contract your job out and good luck with who you get. I would not recommend this company to anyone. Moving is already stressful but to have to move an office adds a higher level. This whole experience with this company was something I would not wish on my worst enemy!!! BUYER BEWARE!!!!!!! If I could give less than 1 star I would.”

Helpful Report

Posted 1 year ago

“Buyer beware... They gave us a price for clearing out an office space and quit before it was finished. They caused damage to the hallways of the building and are now enforcing a 14 day claim rule even though they knew about the damage well before. We had to hire another company to finish the job. The additional cost was $4,000 and they credited us $700 for the work they did not do. Customer service was less than stellar. I will say the crew that did the work was good to work with for what they got done. As for the company, I could not recommend them less. They added way more stress to an already stressful situation.”

Helpful Report

Posted 1 year ago

“If I could give zero stars, I would. What kind of a company takes money weeks in advance to guarantee a service and then cancels the morning of? And they don’t return the entire amount you paid even though THEY were the ones who cancelled! And good luck trying to get through to them, they don’t respond. Horrible company.”

Helpful Report

Posted 1 year ago

“PLEASE BE AWARE OF LOADUP. There's a reason their prices are so low. Before you make the decision to employ Loadup, please be aware of what they really are: they subcontract all of their jobs to whoever will complete the delivery. This means that when you book your pickup time and day, they do NOT have a team ready for you until the day of, and in my case, my order was entirely dropped AFTER it was assigned. Any of their loaders can choose to drop your order even after they take it. It is a COMPLETE toss up as to whether or not your order will be fulfilled. In addition, since you prepay, you will lose 50% of your price should your order not be fulfilled. Customer service is non-existent as well, and you may receive conflicting messages through automated services. That's how this business makes their money - subcontract, automate, with zero guarantee. You will not get a human to actually help your case if you run into trouble - you are on your own here. Please find a reputable local junk removal company and build relationships with them instead. Do not be fooled by the fancy website, the reviews, and the pricing online. Do your research on this company and you'll see the many complaints about the same issue, and also be warned that because of the nature of their business practice, your loader is not guaranteed to be experienced or even capable of removing the items themselves - if they even show up. This is a company posting your job as a daily gig for anyone who wants to make an extra buck. There are no standards and you are gambling with your time and money.”

Helpful Report

Posted 1 year ago

“Placed a order for pick up for Wednesday and nobody came will never do a online pick up again do not recommend cost me 100 and still have to take care of my mattress myself”

Helpful Report

Posted 1 year ago

“The independent contactor that came to my house today to remove a. Ouch and love seat . He scratched my wood floor and when I brought it to his attention he said go buy some putty and fix it. DO NOT USE THIS SERVICE. They hire independent contractors and you have to deal with them to get the damage repaired. I am not holding out hope to have this fixed by him.”

Helpful Report

Posted 1 year ago

“Twice they never showed up. Excuse was either they didn't have any service to provide and we received no updates after 2 days of waiting. Should send them an invoice for our wait time. Can't recommend at all.”

Helpful Report

Posted 1 year ago

“I was charged as soon as I booked. I ended up needing to cancel my request for pickup and was told that I would still be charged 20% even though I canceled a full 2 days in advance. There is nothing on the website or information that was sent to me about a cancellation fee. Part of the reason I picked LoadUp was because I was worried I would have to cancel and it specially says on the site to just call at least 24 hours in advance. I would have been fine with the fee if I had known in advance. It just seems sneaky and purposefully hidden.”

Helpful Report

Posted 1 year ago

“Customer service doesn't exist in the company First driver never showed up, second driver was good but message on time was not given him”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 6,315 reviews