LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given 12 hour window for pick up of 3 items. Stayed home all day waiting and it was not picked up as promised. Load up should not ‘confirm’ order unless loader committed to the job is found.”

Helpful Report

Posted 1 year ago

“The loaders were great. However the schedulers are horrible. We paired for loaders for a Monday. They were to arrive between 12 and 4. We finally get notified that no one picked up the job. They wanted to know if they could come after 4. We said yes. Then we get notified that no one picked up the job. They wanted to reschedule for Thursday. This was a clean up after an eviction of renters. Don’t use them if you have a limited timeframe.”

Helpful Report

Posted 1 year ago

“I have been waiting all day for pick up and no show at all from 8-12 pm they didn't seems to know so then they reschedule me 12 -2pm , no Call or show again I can't understand what is going on with this company but it's not good at all waiting all day is not acceptable after you pay your hard earn money I refuse to use this company or past this site to anyone .”

Helpful Report

Posted 1 year ago

“Terrible experience, a hassle to deal with. Were hired to assemble a bed. First, they dispatched workers to the wrong address (billing instead of shipping) in another state. When the workers arrived, they had the wrong work order and had to spend 30 minutes sorting that out. Finally, the bed was assembled with significant gaps in the frame. Totally amateur work.”

Helpful Report

Posted 1 year ago

“Horrible experience. Showed up hours after the 12-3pm window, and only because I called to find out where he was. Worker said he accepted the job but got his days wrong. I was not flexible with my removal date, and dispatch did not find me a different remover. He showed up hours later and did not have the proper tools to remove my items. He had to use our carts and my boyfriend had to help remove all the heavy items. The next day we found that he had thrown all of my furniture into the dumpster at my apartment, which I had told him was not allowed (the reason I hired removers in the first place). Not to mention load up advertises as a donation service. My furniture certainly did not make it to anyone in need, in addition to making me out of compliance with my lease. When contacting load up they wouldn’t even refund my money after all of this. Highly would recommend staying away from this company.”

Helpful Report

Posted 1 year ago

“The worst experience ever! They are crooks! I should get a full refund but had 20% stolen!! I’m calling the BBB and taking legal action! Don’t use this company. I will see if they are truly honest and legit. But I doubt it. No principles. No out cost by your company. So why the theft ??”

Helpful Report

Posted 1 year ago

“Worst company ever. They are racist and very discriminatory and they promise to pay their workers and they are very unprofessional and they don't have the proper tools to tell their workers that their are stairs st the homes. This company needs to be shut down and my lawyer is in the process of suing them right now.”

Helpful Report

Posted 1 year ago

“1 guy showed up to move a couch. In what world can 1 guy move a couch. I paid money to remove a couch and he acted like I was supposed to remove the couch. Unacceptable horrible experience. 1 guy can't move a couch”

Helpful Report

Posted 1 year ago

“Horrible away! 1 guy showed up to move a couch I paid money to remove. In what world can I guy move a couch. Guy acted as though I am supposed to move the couch and be his labor Unacceptable horrible 1 guy can't move a couch I paid to remove!”

Helpful Report

Posted 1 year ago

“Language barrier. Could not understand oral or written instructions, like FRAGILE. Broke headboard/frame by trying to stuff it in. Upended dressers/cedar chests without asking if contents could go upside down. Never again. Did not inquire about how I wanted my stuff handled. Totally careless.”

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Posted 1 year ago

“Would not recommend Load Up. They make you pay online when booking to have something removed and like I had to cancel because I no longer needed their services I was only refunded half of what I paid and I cancelled more than 24 hours before hand.”

Helpful Report

Posted 1 year ago

“This company is an absolute joke. Terrible communication, terrible problem resolution. Canceled the job three times because they didn’t properly communicate with the actual loaders coming for the pickup. Forced me to take a trip across state to be there for the pickup at my rental and then never showed. I had already paid and then paid again and after over a week of wasting my time still hadn’t done anything. Worst experience ever..”

Helpful Report

Posted 1 year ago

“I have had two orders, both of which has been cometed. I requested that they be delivered to Salvation Army in Santa Monica, ca. In both cases I requested the items to be delivered and a confirmation that the items were indeed delivered to Salvation Army in Santa Monica. To date that request has been ignored. I have discussed the issue several times with Ashley Riley, you Customer Service Representative without any success. Today after pickup of my table and pads, I saw the pickup truck pull away with the table upside down on a pile of junk. So is your company a FRAUD AND YOU DID NOT DELIVER MY ITEMS TO THE SALVATION ARMY?”

Helpful Report

Posted 1 year ago

“We had a pretty crappy experience from start to finish with loadup. We hired them to put together some furniture - three bed frames, 6 nightstands and two couches, for our new home. Two gentleman arrived and took about three hours to put together the first couch, so we knew this was going to be a long process. They completely messed up the couches (parts were on backwards, the filling for whatever reason they removed and replaced creating a super bumpy finish, etc). 9 hours later, they still hadn’t finished two of the bed frames along with two of the night stands so we sent them home as it was getting really late, and we have three children. We ended up messaging the couch vendor asking what we can do to fluff up the cushions and they ended up sending us a new couch, which my husband put together. It took him, and I kid you not, 25 minutes to put it together by himself - what took two people three hours (and incorrectly, no less). We still tipped them quite a bit as we felt bad they had been here for so long. We were super busy with the move (we moved to Florida from Canada, so not a small move) while still working, so I hadn’t had a chance to email loadup and give this account of my experience. Finally, I got an email on May 2nd asking for feedback on our service and I told them what happened. They offered me a discount on my next service with them which I definitely wouldn’t need again from them. I told them that what I think would be fair is a refund for what I paid for that wasn’t completed (two bed frames and two night stands). I don’t think that’s unreasonable - when you pay for a service, it kind of makes sense that you get said service, right? Apparently not, because I didn’t let them know within 24 hours (during a move to a new country with three kids - I’ve been a tad busy). I told them this and got no response - so clearly they only want feedback that’s positive and won’t do anything with the negative. They also clearly don’t stand behind their service and have terrible customer service - so maybe they’re fine for junk removal but I certainly wouldn’t recommend for furniture assembly. They caused way more stress, when we got this service to help alleviate it in the first place.”

Helpful Report

Posted 1 year ago

“Driver asked me to be ready by 7 am - 8 am. Checked up on 8 am no arrival. Tried to call several times, until I stated I wanted to cancel, then stated he would be here 9:40 am. I paid 114 for this?!! Should have called 1800 junk removal.”

Helpful Report

Posted 1 year ago

“Horrible, horrible company. A total rip off. They screwed up my initial order and customer service did not know what they were doing. After several attempts to get the job correct I gave up and cancelled within 24hrs of initial booking. They withheld 20% of my refund even though they are the ones who messed up! Lots of complaints on Better Business Bureau, too. Beware.”

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Posted 1 year ago

“Left a huge huge mess in my driveway. I paid way too much for one item to be picked up and then come home to a huge mess. Extremely disappointed in the service.”

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Posted 1 year ago

“Do not use this company. They tried to double the cost of my job after I had already paid by misrepresenting what constitutes a medium swingset. Because mine was outside, had a small slide, and was made of wood, they claimed it was a play structure that incurred $500 more fees even though the definition of medium swing set on their website includes a slide and states nothing about whether it can be wooden or not. When I refused to pay that amount and cancelled 5 days before pickup, they charged a 20% cancellation fee.”

Helpful Report

Posted 1 year ago

“Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.”

Helpful Report

Posted 1 year ago

“Do Not Use This Service. It is a scam. Approximately 3 weeks ago, Movers were scheduled to move items between hours of 8-12. The contract indicated it was a switch out. Meaning a dresser from a storage facility to an apartment. Other items in the storage facility were to be removed and discarded. It was a 2 man job. The loader arrived at the storage facility with a pickup truck loaded with oil cans. Moreover, he could not possibly move the dressers alone. Moreover, the Loader arrived at the facility well past the agreed up times of 8-12 pm. Although, the problem was on Loadup's end, I did not receive a refund. Also,the loaders have to dispose of the discarded items at their own expense. They barely make any money. DO NOT USE THIS COMPANIES SERVICE, IT'S A SCAM!”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,175 reviews