DO NOT BE FOOLED BY THIS COMPANY. The CEO states and I quote "We exist to create smart connections between consumers and businesses, ensuring fairness and value in every interaction. Our goal is to bring peace of mind and freedom not only to our customers but to our neighbors in need. We will love, serve, and strengthen our communities." ~ Greg W. CEO LoadUp Technologies. Neighbors in need?! This is the not the truth! Attached is my experience to PAY LOADUP TO DESTROY MY ITEMS ON MY FRONT LAWN! Hello, I would like to preface this conversation with the fact that I was on customer service phone call for over 40 minutes. I had called on Saturday, May 31 to have items picked up and donated. I was assured that this would happen. The morning of June 1st at 8:30am, I received a two text messages and two phone calls from the driver of the company requesting that I meet him earlier. Our scheduled time was from 12 PM to 4 PM June 1. I informed him that I was not able to meet earlier than 11 however, if this were to change, I would let him know. I called him to inform him that I could meet him at 11:30 the earliest, and was told by the driver that I was inconveniencing his day and “he would like to enjoy his Sunday”. Not only did he not show up at from 12-4 , he showed up at 5:30 in a VAN and proceeded to saw ALL of the planned donated items to fit in said van. Unfortunately, I had to leave to take care of my children due to the lateness on the drivers behalf. My uncle asked why he was doing that and was told that “not everything can be donated” when in fact I was told they could. Everything was in fantastic condition and easily usable. The driver and your company had no intentions of donating anything clearly considering he did not show up in a vehicle conducive to transporting these items. To say I am upset is an understatement. I was denied a refund to the “job being completed”. I will never use this company again and feel cheated and ripped off. This is beyond disappointing. I wanted a FAMILY to have those items. Now they are destroyed due to your company’s neglect and poor planning. I hope no one in this company every has to experience poverty. Your company doesn’t help, it destroys perfectly good items to save time. Sincerely, Stacey B