The movers were great! However, I had disposed of several pieces myself, expecting to receive a discount on the itemized price. What I wasn’t told—until after the fact—was that any refund would simply be deducted from the original discount I had already been given. In the end, this meant I received almost no actual refund at all. What’s most frustrating is that this crucial detail was never communicated to me over the phone. This omission wasn’t just an oversight—it was a conveniently vague policy that worked entirely in the company’s favor. Had I known this upfront, I would have made very different decisions. It left me feeling misled and taken advantage of.