Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

“Rodolfo communicated well and gave updates for arrival time. He was able to remove all items listed. However, I selected to please DONATE the bookshelf, dresser, and nightstand to LOVE INC. Unfortunately, we were the last stop on his route, and for him to fit all items in his truck he cut them up. Didn't even try to save the items. I had already informed LOVE INC that a company was coming to deliver the items for donation and I had to inform them the items were destroyed.”

Helpful Report

Posted 7 months ago

“The driver complained about the size of the boxes and said they are supposed to be small boxes when completed the job.”

Helpful Report

Posted 7 months ago

“Also ,part2 of review I now have scratches on stairs that was not there before, again a need for proper equipment. In billing summary I noticed an $84 for area????”

Helpful Report

Posted 7 months ago

“Workers need moving equipment, wide dollies floor protectors, etc.”

Helpful Report

Posted 7 months ago

“Would have given them a 5 star except they didn’t show up for the first two appts did a good job otherwise”

Helpful Report

Posted 9 months ago

“I thought I had paid for an hour’s reservation for two guys to rearrange furniture. After less than 50 minutes I asked Marlon to slide a mirror less than 5’ he told me I had only requested two items to be moved. I told him I paid for an hour and I still had 10 minutes. He rudely told me he needed to go fix a tire and left. No, Marlon Was not acceptable but his helper was.”

Helpful Report

Posted 10 months ago

“Michael rates a solid 5, but there should have been 2 loaders for the reclining sofa”

Helpful Report

Posted 11 months ago

“We were told that the service window would be between 12 noon and 4 pm, and that we would be contacted to confirm an ETA. At 3:50 pm no one called so I contacted the person who was assigned and he said it would take him 45 minutes to arrive and that he was doing the job alone. I told him there was no way he could move the 2 pieces by himself, so he said he’d have to get a helper and that it would be 1.5 hours later rather than 45 minutes. Ultimately 3 different people arrived at 4:50 pm and removed the sofa. We were happy with them as they did it quickly and were very professional. I would have given a better review if the 3 did the job within the timeframe and if we had better communication about what was happening. Honestly the lack of communication from the original person assigned to the job and his lack of understanding of the scale of the job affected my review.”

Helpful Report

Posted 11 months ago

“We were told that the service window would be between 12 noon and 4 pm, and that we would be contacted to confirm an ETA. At 3:50 pm no one called so I contacted the person who was assigned and he said it would take him 45 minutes to arrive and that he was doing the job alone. I told him there was no way he could move the 2 pieces by himself, so he said he’d have to get a helper and that it would be 1.5 hours later rather than 45 minutes. Ultimately 3 different people arrived at 4:50 pm and removed the sofa. We were happy with them as they did it quickly and were very professional. I would have given a better review if the 3 did the job within the timeframe and if we had better communication about what was happening. Honestly the lack of communication from the original person assigned to the job and his lack of understanding of the scale of the job affected my review.”

Helpful Report

Posted 11 months ago

“I was mostly satisfied with the pickup but metel rod was left behind it must of.fell off the truck. No need to come back i will dispose of it myself.”

Helpful Report

Posted 1 year ago

“The customer service was good but they had given me a window from 8 to 12 but it changed from and I sat all day waiting for them to come. It was an inconvenience because I couldn’t have done some other things with my day. The driver that picked up the article that I had was very pleasant and very professional. They just kept me waiting all day long.”

Helpful Report

Posted 1 year ago

“The customer service was good but they had given me a window from 8 to 12 but it changed from and I sat all day waiting for them to come. It was an inconvenience because I couldn’t have done some other things with my day. The driver that picked up the article that I had was very pleasant and very professional. They just kept me waiting all day long.”

Helpful Report

Posted 1 year ago

“Nice older guys but this was their first job. They came with only a load blanket and no dolly or cart to move furniture. They had to drive about 80 miles one way to do the job, and the primary loader had to find a friend to help him. They worked hard and got the job done but I felt like they were not going to earn what the job turned out to be, so I gave them an extra $100 to help defray their driving expenses and time. I don't think your company is very well organized.”

Helpful Report

Posted 1 year ago

“Only one person came (very kind)and I helped him but I thought paying nearly $200 I was not going to work out ...”

Helpful Report

Posted 1 year ago

“2 hours late after the 4 hour window, and they didn’t call to inform me they were coming, they called when they we’re at front door. They didn’t wear booties or ask if they should wear booties. They track dirt in my house.”

Helpful Report

Posted 1 year ago

“The drivers Brooke and Santos were terrific...you should be aware of a very high and strict cancellation Load Up has...in our case we had a medical emergency and they would not move off a 50% cancellation fee so I had to go ahead despite our situation. John”

Helpful Report

Posted 1 year ago

“They weren`t that experienced . they did not know how to separate the two beds as far as paring. I had to call the salesman and he told them what to do. Also they didn`t know how to put the head boards on correctly. I had to redo them myself. I blame you though for not training them properly.”

Helpful Report

Posted 1 year ago

“My original appointment was for 12 noon. At 12:30 I called to see what...my team was not going to arrive for 6 hours after my original appointment! No warning. I did reschedule for the next day. 8 am appointment turned into 9:50 am. Dont expect prompt service! On the plus side, team did arrive (although late) with extra helpers. Job was completed.”

Helpful Report

Posted 1 year ago

“Job completed as requested. The person who came to pick up the items smelled like he hadn't bathed in weeks. I was holding my breath in his presence.”

Helpful Report

Posted 1 year ago

“The messages said Anne was the LoadUp agent coming over. But a male showed up. When asked he said Anne had a family emergency. It made us wonder why this was not communicated.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

LoadUp Reviews

Phone:

Email:

Location: