The pre-commitment went fine and negotiating the price was very fair. The day before and the day of the move was good with enough communication letting me know when someone would arrive. The people who moved my sleeper couch and loveseat did a great job and were personable. THEN.... I got a call an hour after the pick-up and was told that because I had two flights of stairs they wanted permission to charge me more money for lying to them. Um, I live on the second floor and there are about 13 steps to my condo. Yes, one of these is a landing and because its a landing that means there are "2" flights. Their would be the same number of steps if the "flight" was straight. Also, having the landing made it easy for the remover to readjust and safely move my heavy sleeper couch. I was happy and ready to recommend the service to friends but now I see that they try to nickel and dime you. I was never told about the "2 flights" until after the removers left. They left a bad taste in my mouth with a experience that could have been better.