LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,036 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apparently there was some miscommunication between the mattress company and your company. We paid $200 to have our old mattress and box springs removed( which you did), and also to take the new mattress and foundation upstairs and put together. The woman in charge said this was not mentioned to her which I believe to be true. She and her helper had no tools to put the foundation together, nor did they know how. We will be asking the mattress company for a refund for the service since it was not completed to our satisfaction. I have no real complaint with the two who removed the old mattress.”

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Posted 6 years ago

“Supposed to be there between 4&8. Called at 7:25 to say they were on the way but at 8:00 they were still 45 minutes away. This was to pick up a defective mattress from Costco, not my junk.”

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Posted 6 years ago

“I had never heard of such a company but was in need of getting a queen bedroom set removed from my son apt in Baltimore I arranged everything prior to flying out from Miami,got the confirmation that the hauler would notify me 30 minutes before well we were in a hotel and upon seeing the email the morning of the pickup I panic because the time was near and the hauler never called we just happened to put the bed on the porch the night before I thought this was poor communication on the hauler,I would have been terribly upset if we had missed the pick up if the bed was still inside and I came over 1000miles to help facilitate I think my rate should have been adjusted,and these type of haulers shouldn't be utilized This is the reason for the low rating”

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Posted 6 years ago

“The workers were professional. The only thing is they were not prepared with tools to remove the legs from the couch. Also they were not able to lift the sofa and had to drag it.”

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Posted 6 years ago

“That was NOT supposed to be a junk removal, it was to be a return for credit to Costco. If it was not a return to costco, please notify me as I want a refund from somebody!”

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Posted 6 years ago

“The guys who came over said they could not take my basketball hoop, pole, and base. The order just said basketball hoop. I had to give them$60 to take everything. This confusion needs to be resolved. I didn’t like this haggling.”

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Posted 6 years ago

“Driver was nice enough, but was way past the time window given.”

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Posted 6 years ago

“The men were very nice but unfortunately did not have the proper tools to take equipment apart as I had indicated well beforehand. They proceeded to take my elliptical down a small staircase and the handles damaged the ceiling of the staircase could have gone out the back door and did not. I wasn’t very happy. They did what they could but needed proper tools. Am awaiting damage repair and payment”

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Posted 6 years ago

“The guys were terrific! Will definitely use you again”

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Posted 6 years ago

“The communication between Cariloha and LoadUp was terrible. We were told by Cariloha that someone would be out to assemble our new bed and adjustable frame. Every phone call and text we got from LoadUp said that they were coming to pick up a mattress and said nothing about assembly.”

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Posted 7 years ago

“Had to contact when 4 hour window was nearly up. Had e-mail claiming crew was at my house. Otherwise, crew was in and out despite not having a vehicle that really could handle an 88 inch couch. Website not clear and I had to pay an extra $40 because my couch was a recliner.”

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Posted 7 years ago

“What in the world dies “junk removal” mean? Our products were to be returned to place of purchase!”

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Posted 7 years ago

“Well, the first pickup was scheduled, no call, no anything, hung around all day for nothing! Then when rescheduled, came last part of the day, when suppose to get here earlier.”

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Posted 7 years ago

“The young men were very nice and respectful. I didn’t like the vehicle they were using, a trailer with a mesh net pulled over for a cover. There are two remote controls left behind. We will now contact Costco and find a way to get the controls to them.”

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Posted 7 years ago

“Even with a call before pickup they were 30 minutes late”

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Posted 7 years ago

Our apologies for running 30 minutes late on your pickup. While we do our best to ensure we arrive within the time window of your choice, there are unforeseeable situations such as traffic, weather and mechanical issues that do occasionally cause delays. Again our apologies this happened and I look forward to providing you a great experience the next time we have the chance to serve you!

Posted 7 years ago

“Missed the pick up by one day but it worked out thanks”

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Posted 7 years ago

We sincerely apologize for any and all inconvenience caused by the delay in pickup and we are happy to know that we were able to get this out of your way. Unfortunately, there are circumstances that can cause a route to be delayed and even rescheduled at times and we thank you for your patience as we worked to complete your pickup. We hope you will think of us again in the future to help you with any unwanted items you are looking to remove. We would love an opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“Did ok”

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Posted 7 years ago

We were happy to serve you, Kathy. We would also like to hear more from you. We are always looking for ways to improve our services and appreciate the valuable feedback we receive from our customers. We hope you will give us a call in the office so we can better serve you in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“Job was done adequately. I had to help load the pickup, fortunately I was able or it might not have”

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Posted 7 years ago

We would like to sincerely apologize for any and all inconvenience caused to you during your return. We do require that our drivers arrive with a helper to avoid any customer having to assist them in the removal. Thank you for taking the time to let us know about your experience as we are not able to maintain our level of service without valuable information such as this. We have contacted the driver manager in the area to ensure this does not happen in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“Unfortunately, the pickup was hours late, which interrupted commitments I had. The pickup was fast and careful once the driver arrived.”

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Posted 7 years ago

Thank you for taking the time to let us know about your experience, Jan. We would like to sincerely apologize for any and all inconvenience to you during this process. Unfortunately, unforeseeable circumstances can occur on routes to cause them to run on delays or even be rescheduled. We do our best to keep our customers as up to date as possible in these instances. Thank you for your patience and we hope to have the opportunity to serve you again in the future. Please contact our office for a discounted rate on your next pickup. Thanks for choosing LoadUp!

Posted 7 years ago

“It worked well but was rediculously overpriced.”

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Posted 7 years ago

We are happy to hear that we were able to help you remove your items to your satisfaction. We do our best to keep our prices low and affordable for our customers. Did you know that we usually come in 25%-35% lower than our competitors? We also try to offer discounts and savings to our customers as well. We hope you will think of us again in the future. Keep checking our website and follow us on social media for savings! Thanks for choosing LoadUp!

Posted 7 years ago

LoadUp is rated 4.6 based on 8,036 reviews