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LoadUp Reviews

4.6 Rating 7,561 Reviews
90 %
of reviewers recommend LoadUp
Company Reviews Metrics
4.6
Based on 7,561 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
JENNETTE N
Verified Buyer
“My pickup was outside, I did not need to see the folks or have them come into my house. The van they showed up is was a little sketchy... white, old, rusty, no logo. The guys were not in logoed clothes, I am not sure I would have let them into my house if needed. And I did not get a message that they were coming or here until after they had left. I got the arrival and departure email at the same time.”
Helpful Report
Posted 7 years ago
Thank you for taking the time to let us know about your experience, Jennette. We sincerely apologize for the lack of communication and the appearance of the drivers. We are not able to improve our services without valuable feedback such as yours. We are glad we were able to remove the items and get them out of your way. We hope you will give us another chance in the future. Thanks for choosing LoadUp!
Posted 7 years ago
Deb D
Verified Buyer
“They were very courteous.”
Helpful Report
Posted 7 years ago
We try to offer quick and easy service with a smile to our customers. We are glad that you enjoyed the team that completed your pickup and hope you will think of us again the next time that you have unwanted items to remove. Thanks for choosing LoadUp!
Posted 7 years ago
Anonymous
Verified Buyer
“The driver or team person called and wanted to deviate from the scheduled day. My daughter told them to arrive on the scheduled day and time frame indicated on the order. Upon the scheduled day they did sucessfully pick up all items on the order.”
Helpful Report
Posted 7 years ago
Thank you for taking the time to let us know about your experience. Unfortunately, there are causes or reschedules on occasion. We do our best to contact the customer before their scheduled date if this happens. We are glad to hear that this was resolved on the requested date and that you were happy with the service. We hope to have the opportunity to serve you again! Thanks for choosing LoadUp!
Posted 7 years ago
Anonymous
Verified Buyer
“they got rid of my stuff”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Got it done.”
Helpful Report
Posted 7 years ago
Lance S
Verified Buyer
“nice folks, just very busy and missed a day. hard workers. when pick up delayed, a phone call would have helped to reschedule. Got the job done though.”
Helpful Report
Posted 7 years ago
I want to apologize again for our delayed pickup. Unfortunately, unforeseeable circumstances can cause routes to be delayed. Thank you for your patience and kindness during the pickup process. I have looked into your specific situation and have used this as a training tool to help our reps understand the importance of communicating with our customers. Thank you so much for taking the time to let us now about your experience and we hope you will think of us again in the future.
Posted 7 years ago
Anonymous
Verified Buyer
“Took my old couch. Should have let me know before making me wait the whole time that would need to deliver later”
Helpful Report
Posted 8 years ago
LoadUp is rated 4.6 based on 7,561 reviews
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