Apparently there was some miscommunication between the mattress company and your company. We paid $200 to have our old mattress and box springs removed( which you did), and also to take the new mattress and foundation upstairs and put together. The woman in charge said this was not mentioned to her which I believe to be true. She and her helper had no tools to put the foundation together, nor did they know how. We will be asking the mattress company for a refund for the service since it was not completed to our satisfaction. I have no real complaint with the two who removed the old mattress.