Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this.