This is a horrible company. I needed to get a couch removed and so went to their website to schedule it to be picked up. They said they could pick it up the very next week on Wednesday. The next week, I got a call on Tuesday informing me that the movers could not pick it up on Wednesday and it needed to be rescheduled. I was not too happy about this, but I agreed to push it back another week to the following Wednesday. After waiting another week, they called me yet again to inform me that they couldn't move it this week either, and would I like to reschedule? Hell no, I don't want to reschedule. I told them give me my money back. I couldn't keep adjusting it again and again when they are telling me they will do it this day or that day and then they never do it. So I demanded they give me my money which they refunded. Soon after, I called another company about the couch and not only did I get same day service, I was able to have movers to pick up the couch within around a 2 hour time frame and I was impressed. LoadUp cannot even get someone to remove your junk having been given weeks in advance and already collecting your money but the company I ended up going with was able to get a truck to me within a couple hours and I didn't have to pay anything until the job was complete. I falsely assumed that I didn't have to look at reviews. How difficult is it to bring a truck and pick up a couple items, right? I was wrong. You have to look at reviews for anything you do any more. This is a horrible, unethical company. Stay away.