I scheduled a pick up, loaded all the stuff outside and waited for several hours and paid a lot of money, I received a confirmation email stating who was assigned to me. The guy NEVER CALLED OR SHOWED UP!! When I called the number provided for the person assigned it went straight to voicemail! So unprofessional and I am EXTREMELY disappointed, this was a huge inconvenience for me, and will not be using this company ever again! When a customer pays a ton of money, and works their butt off taking all the stuff out (I'm a single mom I don't have help which is why I ordered a pick up for this stuff) and puts it infront of there house which doesn't look very attractive, and schedules a pick up, SHOW UP! Or at least have the courtesy TO CALL, communicate with the customer, if you CANT MAKE IT! I could of been getting other errands done or spending some quality time with my kids instead of paying a lot of money just for no one to call or show up! I feel like I just got scammed and will be reporting to the BBB!