I had an extremely poor experience with LoadUp Junk Removal. I scheduled my removal two weeks in advance and the movers showed up at my home over two hours early from the pre-arranged time slot so I wasn't there. I spoke to the LoadUp driver over the phone and he said he'd return during the time slot after his other pick-ups. He never arrived and I waited for over four hours. I called LoadUp and they informed me they couldn't get in touch with the driver either so I had the choice to either cancel with a full refund or reschedule the pick-up with a discount. I chose to reschedule because I was in the process of moving and need the removal to happen quickly. The discount amounted to less than 15% off so I found another service to carry out the pick-up. When I called LoadUp to officially cancel my pick-up, they informed me I could only receive an 80% discount. After re-reading my report, they agreed to grant me a 100% refund as originally promised. The email receipt I received after this call was 80%. I had to call LoadUp another two times to confirm I was receiving a 100% discount and get an email receipt. While the people I spoke to over the phone were polite, this was an incredibly frustrating ordeal. I would recommend anyone looking for a junk removal service look elsewhere for a more reliable experience.