Setting up the pick up was easy, paid upfront based on the estimate provided via photos submitted. They then asked for more photos prior to the pickup as was stated an unlisted item was also scheduled. I submitted those photos via their website as well as via email the morning of the day before our scheduled pick up. On the day of the scheduled pickup they never came. We contacted them and they needed to reschedule for the following day. They finally arrived and as they were loading up the items I asked if they had enough room in their van and they assured me it would all fit. It didn't. They had to unload the van at a local place and come back for a second load up (no pun intended). Upon returning their service center attempted to contact me and the loader handed me his phone to speak with them. Speaking with the rep I was told that I needed to pay an additional fee, which was more than the original amount I paid upfront, claiming that due to the second loading trip it I have to pay more. I told them this is extortion asking for more money due to the lack of either your estimator, process, scheduler or size of the vehicle that I shouldn't have to pay for. They put me on hold and later came back saying they would lower the amount but I still had pay in order to remove the rest. I said no way I'm paying any more than I already did so how do we proceed from here. They said they then couldn't complete the job and take anything else. Unfortunately for them the loaders were done with the second batch so I asked what now? Are you seriously going to ask them to do more work to not take it and unload it? The rep them spoke with the loader to work out the details but they took the rest and I refused to pay extra. All in all I think they have poor communication with their estimation and dispatch process. Likely just a subcontractor that doesn't do a great job of connecting the work to the right folks and then tries to make up for it by charging more money. Be careful this doesn't happen to you!