I wish I could give the service no stars. They are not committed to providing you with the best residential junk removal service possible. In my case, they took my money and hired a towing service, that couldn't make the 4 hour time window. Neither Load Up or RCTowing could be bothered to inform me of what was going on. I had to repeatedly call and each call ended with well get back to you... The claims of donating or recycling go out the window when items sit in the rain for two hours past the pick-up window. You will be better off hiring a local company on your own.