I would not recommend the service as: 1. I have to constantly call and monitor the whole process flow (request certificate of insurance, verifying if the driver is able to get in, communicate with customer service on the revised ETA, call the driver directly to check his updated ETA when the revised ETA is expiring) and doing a lot of hands on things myself 2. It seems that the service is a platform and the company subcontract local contractors for individual jobs. As a result, the quality of work is not guaranteed. 3. Their track my order page is a joke. None is updated at all.