Our refrigerator went out last week, we contacted load up for next day removal of the old fridge. Sat here all day and a no show. After the window was expired by two hours, got an automated call saying they would be here in two days. The next evening, got another automated call saying they couldn't make it and rescheduled us for another two days out. Still waiting. Can't talk to a live human, I want a refund from these crooks. The only reason I gave them one star is because you can't go lower and you need to give them at least one star to be able to post a rating.