Do not use this company if you live outside a large city. They will schedule a pick-up for a mattress, have you pay for everything, and then not show up for 3 weeks. They won't notify you until week 4 when they tell you that they are not going to fulfill the contract. They lie about sending an email, are rude on the phone, and getting a hold of someone requires the go around in their automated system where you never reach a person. They only pick up in cities, 10 miles outside you are out of luck because the service area is "extended". They seem to belong to the group of businesses who think that customers are only found within cities, everything else is cattle country. Absolute failure!