My experience with LoadUp to pick up my mattress was not very good. I had to reschedule THREE times because of a driver issue. All three times I was either contacted the night before or morning of to reschedule. I then finally used the chat function on their website to schedule an appointment. We discussed a specific time as I was not going to be available during the entire time frame (4 hours) and my complex does not allow items to be put outside the building. On pick up day, nobody arrived at the scheduled time so I reached out again only to hear that I was scheduled for the entire time frame (4 hours) and not a specific time. I was very frustrated with the service but shout out to Kenneth who changed his route for me so he could pick up my mattress. All in all, I would not recommend if you have to get rid of stuff quickly.