I had a removal booked yesterday that was a no-show. Upon contacting customer service, learned they "offer" the job to local contractors, and they have no recourse if the local contractor flakes. Was told the best they could do was a reschedule for late next week, but why bother when that's not guaranteed either? The customer service people were very nice, but since they apparently can't do a single thing about a no-show, that doesn't really help. My refund was processed quickly, at least.
3 years ago
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