Pick up scheduled for a Friday, noon to 4PM. No pick up. I called, then used the provided text number to find out what happened. No response. The following day I initiated an on line chat. The reason given for the pickup failure: no elevator access. My house is street level, no stairs. The pick up was then rescheduled for Monday 8-noon, and confirmed. Moments ago I received a text rescheduling pickup to Thursday 8-noon. The text number does not allow a response. I checked the on line status of the order, it's Thursday.....unless there is a change! Let's see what happens THIS week!