This business is a scam! I booked an appointment online to pick up a mattress and box spring. The evening before the appointment I was notified that they had to change the appointment, moving it out an additional 3 days. I understand scheduling changes can happen, but in this instance I wasn't in the position to wait an additional 3 days for the removal. Again, no problem just let me cancel and I will find another provider that can accommodate the time frame I needed and they agreed to. The scam is they only refunded 80% of what I had pre-paid - when they were the one's that could not meet the agreed upon schedule. Had I needed to cancel at the last moment I get the "policy" of only refunding 80% but this was LoadUp's scheduling issue not mine. What a total scam!