We hired LoadUp to remove a treadmill. The first company they contracted out too, never showed up and lied saying that they had been to our house and couldn't do the job. They rescheduled us to the following day, and again no call and no show. We were then rescheduled for the following Monday, once again no call and no show. After the third reschedule, we called another company just see how responsive they might be. LoadUp's competition, came the day I called and took the Treadmill, and we were charged less. We did get our money back, as requested from LoadUp, but still I will NEVER use or recommend them to anyone! If I could give them no stars I would!