Pick-up scheduled between 12-4pm. Driver showed up at 9:45am. Did not call before arriving. Did not follow instructions, which directed him to the loading dock and asked him to call me when he arrived so that I could meet him and give him access to the freight elevator. Instead he showed up unannounced at the front desk, who called to ask for permission to let him up, and then after picking up the mattress took it back through the front lobby, which my building manager then complained to me about as if it was my fault.
3 years ago
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