Responsiveness, zero communication, always automatic phone calls and never get a rep on the phone. I scheduled for pick up items because I need to empty house as scheduled time window. When I placed the order, I confirmed with rep twice about the pick up date through text. They said the date works. Then, the day before, they text me for reschedule time, I said I can not reschedule it. They said they can schedule the original time window. When I confirm with them, no response. When I asked to cancel the order, no response. I would not consider this company in future.