Scheduled carpet removal for next day. They do not allow you to get a quote without paying for the full service ahead of time. I texted a picture after paying over $200 and got no response until almost 12 hours later (the evening before the service was booked for) stating that a quote needed to be generated first beforehand. I texted again in the morning at 8 am (when the job was to be started) and they still said they were waiting to "find a loader" to give me a more accurate quote. I started to feel like I was being scammed and needed the job to be completed in the time frame I paid for, and asked to cancel the job. I then received a text from them (after multiple attempts to contact them - good luck) stating that they had found a loader to come before noon and would not refund my full fees. They however did not let me know that this crucial piece of information - I believe this was a lie so they could keep 50% of my fees. They should not be paid at all - they provided absolutely no service. Stay away from this company. The business model of making one pay before a quote is generated is violating consumer protection laws. I am going to file a complaint with the attorney general's office as well.