Load Up reached out to me for mattress removal because California law supposedly requires store to offer it free within the 30 days of purchase of a new bed. Well, I scheduled just fine but then there driver did not come at the allotted time between 8-12. He didn’t make it until 5:30 pm and then when he arrived, he dragged the bed through the dirt all the way to the edge of the driveway and then left it there claiming it was too soiled for him to take and it was in the policy. You destroy the bed more than what it was then you say you can’t take it and make it harder for me to bring it back into my home because it’s all filthy and has debris over it. So much for this being a service to residents if you don’t even care how the bed is treated because you don’t want it. If he would have inspected it before he moved it, I wouldn’t be so bad but that’s one hell of a process to show up late, mistreat the bed and then leave it worst than what it was.