I put in an order to pick up a sofa. The first window that was confirmed was for 12 hours - 8am to 8pm. No one came to pick up the sofa. Customer service apologized and reschedule for the next day, window 12pm-4pm. Again, no call, no one came to pick up the sofa. Customer service asked for another chance and promised someone would come. Another day another window 12pm-4pm. again no call and no one came to pick up the sofa. Customer service promised they would not let me down and would handle it if I gave them one more chance. I did, today 12pm-4pm window. No one called, so I followed up to get the contractor's number. Called. It is just over an hour before the window closes and the driver seemed to think could just come later and pick it up outside the house (no clue), and is over an hour and 20 minutes away from my house. There is no active number to call to speak with customer service, texts are very slow response time and no refund or accountability for no shows. Feels like a scam as I paid in full but have yet to receive any service and have given Load Up many opportunities to make good on their contract. Customer service has yet to return my call despite many messages asking them to call me via text and their call center. There is no live chat function on the website. It is a dead link.