DO NOT use this service if you have any type of time frame requirement whatsoever. Please don't be fooled by the option to choose your preferred time. They told me after the fact that they take zero responsibility for the time frame no matter how long it takes. Also, you cannot actually track the delivery. There is just an estimate that you are sent, but in my experience it means nothing. Here is my experience: LoadUp accepted my request for 8am to noon pickup, but informed me around 9am on pickup day that they didn't have someone until 6:30pm. I asked for earlier as I was moving out of my apartment and they said sure someone will come at 4pm. No one came until 7pm (this was a pattern where they would WAY over promise and completely under-deliver. they seem to have zero consequences for agreeing to something they can't follow through on). I had noted my couches were heavy, but the person who came didn't bring someone to help and therefore couldn't remove them. You would think LoadUp would ensure 2 people came to load my couches, but no they say that isn't their responsibility. I was rescheduled for the next day between 8am-noon and again around 10am they informed me they didn't have anyone. After so many phone calls and another day of staying home and waiting a loader finally came at 3pm. The loader was great, but I would have much rather worked with him directly rather than go through this awful company. The most they offered to refund me for all of the trouble they caused was $10. Every time I called to talk to customer service, it took many tries and many times of explaining the same thing over and over to different people who were equally unhelpful. They only care about getting the money from the customer initially, not making sure your service happens in a timely manner. Find a loader on your own. I thought going through a company meant more accountability, but from my interactions it is clear it doesn't. Not worth the fees they are charging.