I ordered a pickup for a mattress and was given a 12 hour window for pickup. I waited at home for the entire time. I received no communications from LoadUp during that time. With thirty minutes to go (7:30PM) I tried to call, was unable, texted them and they said that they were having difficulties getting someone to come. At 8:30, I again contacted them with text and was informed that no one was coming and asked if the next morning would be OK. I said yes, and then waited all through the next morning and no one came. When I again communicated (phone) with them they said that they could have someone come the next day between 8 and 12. I agreed...the folks came at 1:30 the next day. I DO NOT RECOMMEND THIS COMPANY!!