We purchased a mattress, and UpFront confirmed they would pick up the old mattress on three different dates. Each day I had to reach out to ensure they were still coming. The next day they sent an apology stating they could not find a partner to pick up the mattress. Due to rain and HOA requirements, we had to move the bed back into the garage nightly. We were told for the 3rd time they would be here today (11/13) to p/u mattress. I texted at 2p inquiring if they would be here today, and the response was we couldn't find anyone to make this p/u. I provided the name and number of another company's pick-up contact. They contacted this company, and my mattress was picked up. They need to be upfront about arranging p/u and need more connections to provide this service. This is the company Helix Mattress uses for FREE pick-up.