They arrived a day later then requested despite confirming the original date. Showed up late the day they did actually show up. They state on the website 2 people will come to remove the furniture, but only one did so it took nearly 5 hours to remove 7 pieces of furniture. I was using them to clear an apartment before I moved, but ended up having to delay the move because of them. Any attempts to contact their support were meant with silence or them telling me “We do see that your order was completed and that we were ultimately able to provide the service.”. So if you actually want to get a junk removal service that will show up on time and with the correct amount of people I would look elsewhere!