I prepaid this service but my furniture was not picked up... yet, as I write this review. My pick up was scheduled for Saturday 2/11/23 between 12-4 pm. I called (the local contact #) at 3 PM only to find out that it has been rescheduled for the next day, and the guy I talked to said he will come at 8AM. It is 8:45 AM right now, no loaders yet. I called the local #, left a voicemail. I also texted, to confirm the time of pick up today. No response. It is Sunday today, so the company HQ office is closed. I am NOT available during the week and I needed assistance to remove my furniture from inside the house. This is VERY frustrating. This is not good business operations, and the values as listed on this site are not followed. No integrity (I didnt get a call for the change in time, and still no-show), this is not innovative (this is not a new business model), and definitely NOT customer-centric (I am very frustrated right now as this disrupts my weekend activities).