This has been the worst experience I've ever had working with a company. First the lack of communication; we received a confirmation call and email with a tracking tool that didn't work. Waited within our window with no call. Towards the end of that window I called to inquire on an eta. Could not get through to a live rep AT ALL, despite being within business hours. I'm not convinced they even have live customer service reps. So theres 4 hours wasted. I was then told they would make me a priority Sunday 2 days later. I had to reach out again to ask for a window and AGAIN when they didn't show up AT ALL. Was told they couldn't find a loader... Would've been nice to know so i didn't waste another 4 hours. I was then today they'd come the next day and had a loader lined up but I received a text a few hours later saying they wouldn't be there to the day after. I've asked for a call back from someone multiple times and was ignored. Ohhh and the best part? They require payment upfront... shouldve been a red flag. We needed junk removed so we could use our garage for storage for items for the newborn were ready for any day and now we're completely screwed. This company is the worst. They don't communicate, they don't show up, and they clearly don't care about their customers.