I will caveat that the driver was incredibly kind, but I truly and strongly encourage no one to use this service. If you have any issues with your pick-up their customer service team will actively work against providing any real type of support, and it's absolutely not worth the risk. I put in an order for a sofa pick-up that would need to happen down two flights of stairs. Upon arrival it was just one guy because in their internal system they incorrectly marked it as a mattress pick-up. The guy said they could probably get someone out to help TBD on when, but he would need to call and work out logistics. For the sake of time and getting back to work I ended up helping carry the sofa down. Now at this point I have just paid a company for me to move my own sofa. I reached out to support letting them know that this was the result of an error that was 100% on their end and while not even requesting a full refund, the amount paid did need to be adjusted. The reply was "Thank you for your help of course, but in this case as you offer your assistance, we can not make a refund on this order. I apologize for this frustrating situation." If a company is unwilling to hold themselves accountable for their own mistakes, they are not a company that should be trusted with anyones business.