I booked LoadUp for pick up on Sunday, March 5th at my home. Not a lot of goods to be picked up and I set specific instructions. I paid upfront (as required), and per the email confirmation, I was to receive updates via text on the status. It is now 20 minutes left until the window closes, and I have heard NOTHING from the company. The customer service representative told me she was trying to locate the driver and would call me back in 10 minutes to confirm if they're coming. It has been 20 minutes, and I have not heard anything from anyone. I will be calling my credit card company to reject payment, regardless of their cancellation policies.