So since "customer support" on here loves saying "we cannot find your order" here is my order ID: 416811 I booked a move out pickup request 1 month in advance, I told the company 3 weeks prior to the scheduled date that they must honor their 8am-12pm pickup window they had scheduled for me because the freight elevator in my high-rise building cost $200 for a 4 hour window and they do not book past this time. They confirmed 8am arrival for pickup 3 weeks prior. Then on the day of arrival 15 minutes before 8am they text me saying they haven't found anyone. I call them and ask why they didn't give me at least 24 hours notice and then they hung up on me. Then I get a call at 1030am saying that they cannot find anyone but they might be able to by 8pm. I told them no because I had already paid for the elevator and my cleaning literally is the next day. She got very spicy with her attitude and told me cancelation was impossible and no refund will be given unless I roll the dice with them that they *might* be able to fulfill by 8pm that day. At which point I returned the favor and hung up on them to contest with my credit card company. 1-800 gotjunk fulfilled my order within 1 hour, they were about 50% more but it was worth it to not have to deal with the stress of a company who had no intention of fulfilling our order. Everyone on the phone is from the Philippines so either #1 this is a complete scam judging by all the negative reviews to fight credit card chargebacks or #2 they undervalue the labor service in hopes a local company will fulfill. I will become a vocal advocate against this company, please avoid at all costs and do not ignore all the 1 star reviews on this site. For reference i'm in Honolulu Hawaii.