I'd give zero stars if I could. This place was THE WORST. First, they didn't show up for the first scheduled delivery. Then I called and they rescheduled for the next day between 8-12 am. I told them it has to be early because my family and I had a hotel reservation for that afternoon. "No problem" they said 👀 Spoiler alert. 1pm rolls by and no show. I call and they get the hauler on the phone and he says he'll be there by 2:15. Spoiler alert #2: They don't show and when I call back the guy says he's going to try to get another hauler and call me back. 45 minutes passes with no call back. And I needed to leave for my reservation already. I called 1-800-Junk and they came within the hour AND honored the Loadup price. But that's not all... this evening, after receiving my email for a refund, the guy from Loadup calls me and tells me since I "cancelled" (wtf?!?) that they're going to charge me $50! I reiterated that I didn't cancel, THEY didn't show up. And he has the audacity to be like "well, per our terms and service, we don't guarantee pickup times". I read everything they sent me and there was nothing about not guaranteeing days/times. There was only the email that said they'd see me 8am-12pm. Such a scam. And so icky and unethical. I own a business as well, and when someone's not happy I refund them right away. I can't even imagine treating families like this. And I'll be disputing any $50 charge with my credit card company.