The worst customer service. I strongly recommend finding another junk removal service. The company gives you a direct number to contact your loader to get an eta. I called and texted my loader and he never answered or replied. He ignored me over and over. I had a four hour window and wanted to know a rough eta so I could go get other items done for my big move and be back in time. I had to sit and wait because I had zero communication from him or the company. My loader was late- arrived way outside my four hour window. I had to reach out to customer service to get any updates, rather than they be the ones to let me know what the updates are and if there is a delay. Everyone was zero help and blamed it on traffic. Zero communication from start to finish, terrible service. When my loader finally arrived, no apology or acknowledgement for being late and ignoring my calls/texts. I had to sit and wait for over five hours. Do not use LoadUp! The biggest waste of money.