Not a good experience. The loader did not know the items were in the basement. He said had he known he would have brought a helper. I responded that LoadUp asked for pictures of the items but didn’t ask where they were. He attempted to call LoadUp but quit after 30 minutes on hold. He had an injured foot and struggled with the stairs. I would have helped but I have a bad back and am 76. That’s why I hired LoadUp. The loader took around half the items and decided that was enough. So I have paid LoadUp in full but half of the items are still in the basement. LoadUp can send another loader to finish the job or refund part of the fee. If they will do one of these items I will share that and enter a second review at maybe a higher number. Also I tried to call LoadUp while the mover was there but could not get to a person