I've used them before and had no issues, but when they mess up, they REALLY mess up. I counted on them to pick up a very large sofa the day before I had some furniture delivered - I needed furniture to sit on while we waited for the delivery, which is why I had them schedule to pick up the day before delivery. On delivery day, they did not call or show and left me in a panic trying to find a solution for what I was going to do with a couch that I literally had no room for. Fortunately, there are other services available that were able to fill the short-term need, but it would have been nice if LoadUp had maintained its reliability. To make matters worse, the support number is simply an automated menu with limited options available - pressing '0' won't get you to a real person. I only got feedback after giving up on the call and getting an automated text message. To my surprise, someone responded to my frustrated texts and (to their credit) they offered a 10% for the inconvenience. That, however, was simply not enough. 10% off won't remove this couch by the time I need, so I've gone with another service. Depending on how that goes, I may not be coming back to LoadUp. To everyone else, I hope you don't have any issues with LoadUp! If you do, good luck... I hope you didn't plan any dates with thin margins...