This was the worst experience I’ve ever had with a junk removal service. I was given an 8-12 time slot the day before ; at 8:05 am the loader called me to tell me she wouldn’t make it until at least 1pm. 1pm came and went and didn’t get any updates until I called several times and she and her helper finally arrived at 3:45pm. Rushing, she literally dragged my storage ottoman with a heavy metal base down the stairs creating such a noise it upset my neighbor who rightly asked why she couldn’t wait to get help to move it down properly . Her male helper was very rude to my neighbor. When moving the couch they took zero care to properly open the front door and left a huge gash. They then proceeded to just take off with barely a word. Stay away from Loadup and it’s unprofessional contractors