This is an incredibly disreputable company. We are moving and downsizing. We had perfectly nice furniture to donate to charity and I scheduled LoadUp to pick up our furniture to donate. They arrived and said that the furniture would be taken to a shelter. It sprinkled rain for two minutes before they started loading and they said since it was raining (by this time it was no longer raining) that they would take the furniture to the dump. The sun came up and they confessed the furniture that I had paid already to be picked up and taken to charity would never have gone to charity and that they only ever take furniture to the dump. I was furious but we are on a tight timeline and I said go ahead. They proceeded to use a sledgehammer to knock the feet that screw on on the bottom of our couches and chairs off and completely destroy perfectly good furniture before taking it to be loaded up. They left wood chips all over the house and muddy shoe prints that I’m still trying to get out of the carpets. If you have junk to remove and take to the dump, they are fine. If you paid to have furniture donated to a charity, they apparently lie about that. Please don’t use this company for that.