To say I am completely disappointed would be an understatement. I had everything outside waiting for the driver. All he had to do was load up and go. It was disassembled and so it saved time for that as well. I get home today only to see the mattress sitting there!! The absolute only reason I paid your company a single cent was to dispose of the mattress! The rest I could have disposed of myself! The mattress did not have bed bugs, not did it have any type of infestation at all. I slept on it and my fiance slept on it until Wednesday night when I disassembled everything. We had no bites or any sign of irritation from any type of bugs. There is absolutely no reason to have left it behind. What I expect is your company to come back and pick up the mattress ASAP. I understand the value of positive online reviews on all social media platforms. I also understand the negative reviews on all platforms can cause negative impacts on businesses as well. I am willing to affect either of this is not resolved. The response I received from them " Hi Matt, I am incredibly sorry that this has happened. Because the mattress was heavily soiled, the loader could not take it per the terms and conditions. We will be happy to refund that mattress amount back to you. Please let us know if you have any additional questions. Thank you and have a beautiful day!" They do not list this as an exception for non-removal. They are a junk removal company and are not delivering on their services. This is a very poor response and not acceptable in any way. Other BEWARE do not pay for their services!!