Scheduler sent one individual to pickup large heavy sofa with a queen sleeper and two(2) large power recliners. This sofa needs two people minimum and the pickup person did not know it. I paid 190 dollars and had to help the poor pickup driver. The four hour window turned out to be 5 1/2 hours. Then scheduler at the office told my wife two options: reschedule for next day or extend today’s window till 8:00 pm.The pickup driver was very apologetic and did a great job. Poor rating is the highest I could give the company service. No courtesy call from company/ driver.