On Friday, Mar 29 via text to book pickup. I asked for call back and spoke with Marlon booked pickup on Mar 30 between 8AM-12PM. He sent me email link to make the payment online. The payment was processed per my bank. The day of pickup no one showed up, so I contacted the company. I was told multiply times someone in customer service will call me back. The last phone call I made after 5PM the rep informed me no loader is available today. He told me I would have to reschedule pickup on Monday, April 2nd. Then informed me my payment hasn't processed yet, so I could not schedule the pickup until payment is confirmed. I never heard of such a thing. If the payment wasn't going to be processed my bank would have declined the payment and their system would have known that immediately. The rep suggested I give him another credit card for payment to book the pickup for Monday. I had to explain I am not going to cancel the transaction and be charged a bank fee. He said I can't reschedule until payment is received. I hung up the phone in dismay of that conversation. I called my bank just to verify if Load-Up processed the payment, and yes they did. I highly do not recommend this company due to lack of communication, bad customer service, and company policies. I have one option is wait until my payment is received on their end and book Monday. I hope and pray I won't have to stop payment and be out over $200.